Computer Hardware/Software Support Specialist – Entry Level (Hybrid)

Computer Hardware/Software Support Specialist – Entry Level (Hybrid)
Our client, a leading Pacific Northwest utility provider committed to public service and environmental preservation, is looking for Computer Hardware/Software Support Specialists for their Portland, Oregon and Vancouver, Washington locations.  This assignment requires a candidate to have a strong working knowledge of computer systems and components as well as operating systems and applications software. Responsibilities include the warehousing, tracking, distribution, and recovery of hardware assets and software licenses, as well as administering the Agency’s mobile device program.

This position is a one-year renewable contract that includes employee benefits!  If you feel this position is well aligned with your professional experience,  want to hear from you!

Key Responsibilities for Computer Hardware/Software Support Specialist :

• Support the agency’s request and approval process, procurement management, life cycle management, redeployment, and disposal of computer hardware, software, and peripherals.
  • Obtain accurate data collection and maintenance of office automation asset records.
  • Generate office automation asset tracking reports and records for planning and budgeting purposes.
  • Assist in establishing, maintaining, and enforcing office automation asset management procedures and standards.
  • Draft procedures for use by department level staff to maintain an office automation asset database or tool.
  • Provide technical input and recommendations regarding IT equipment / software functionality and purchases.
  • Meet support timelines, milestones, deliverables, and provide timely (weekly) status updates.
  • Mark documents and maintain filing system(s), files, emails, and records in accordance with compliance requirements.
• Track and maintain a large volume of physical and computer network components from acquisition through disposal.
  • Validate that components are stored safely, are accessible, and are separated and countable.
  • Under the direction of the Organizational Property Management Officer (OPMO), act as the designated secondary Asset Center Representative (ACR)
  • Provide technical information to the Contracting Officer’s Representative (COR) for asset acquisitions, vendor contracts, and systems maintenance.
    • Request quotes for IT Hardware and other assets for presentation to the COR.
  • Conduct research to verify new hardware / software compatibility with existing equipment prior to acquisition.
  • Draft Material Requests (MR’s) in Asset Suite for approval by the COR.
  • Maintain inventory control of designated IT equipment.
  • Conduct inventory analysis based on past usage patterns. 
  • Analyze current inventory to validate there is adequate shelf stock.

• • Work with the COR to acquire assets needed to maintain required stock levels.
  • Maintain cellular devices through the Enterprise Business Portal and in coordination with Enterprise Business Managers.
  • Track issued call phones with Sunflower and Mobile Asset Database programs (i.e., Excel).
  • Order, activate, and suspend cell phone accounts through the Enterprise Portal.
  • Coordinate, prepare, and repurpose phone hardware according to company regulations.
• Inspect and assess the working order of hardware for redistribution or disposal.
  • Troubleshoot equipment to verify the integrity and functionality of the item.
  • Coordinate hardware disposal efforts with the Investment Recovery Center (IRC).
• Complete physical handling of computer hardware inventory (i.e.: moving, stacking, storing, and labeling boxes).
  • Provide imaging services for computer systems
  • Fulfill hardware requests from departments across the agency.
  • Prepare items for shipping to/from the warehouse.
• Recommend shipping methods to facilitate timely arrival.

Requirements/Qualification for Computer Hardware/Software Support Specialist:

• U.S. Citizenship and valid U.S. Driver’s License is required.
• High School Diploma or GED equivalent is required.
• Associate’s or Bachelor’s Degree in Computer Science, Information Technology, or a directly related technical field is preferred.
• 6+ months of experience in Computer/Information Technology or a directly related field preferably providing computer hardware and/or software support is required.
• 6+ months working knowledge of computer systems and components, operating systems, and applications software.
• Proficiency in the use of Microsoft Office Suite applications.
• Knowledge of hardware and software lifecycle management.

**We are unable to accommodate corp. to corp. candidates**

About Motus Recruiting and Staffing, Inc:
Founded in 2006, Motus is an award-winning recruiting and staffing firm in the Pacific Northwest, specializing in professional services and technology solutions. We are a group of people who not only recognize the importance of representation, but actively fight for diversity, equity, and inclusion in the recruitment process. Our goal is to educate organizations on the importance of DEI when hiring, promoting, and supporting diverse employees. We are calling organizations to demonstrate their commitment to DEI by being intentional about who they hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

AG/BH14089