Network Technical Center (NTC) provides Level 2 (L2) operational support for the organization's global network and U.S.-based telephony infrastructure. The team is responsible for 24x7 monitoring, incident response, troubleshooting, and operational health of network and telephony components, with a strong focus on proactive detection, SLA adherence, and service stability.
NTC analysts monitor and support routers, switches, firewalls, WAN circuits, wireless infrastructure, and telephony platforms, working closely with Network Services, vendors, and other ET support teams to resolve incidents and restore service quickly.
Skills
Networking protocols, Network operations center, Network monitoring, Network operations, Troubleshooting, Monitoring tools
Additional Skills & Qualifications
-Provide 2nd level network and telephony support which include delivery of services (ServiceNow\ITSM) and working with our internal support teams to meet the enterprise business needs of customers.
-You must be a self starter.
-This will include but is not limited to troubleshooting incidents, monitoring the network (cool alerts) providing escalation support for the first line Helpdesk to our Level 3 Network, Firewall, and Telephony (Avaya) Incidents.
-The role will also include opening tickets with vendors\carriers and hardware vendors for circuit outages and hardware failures.
-This position may also perform low risk changes.
-Working knowledge of routing protocols
-Ability to interpret basic handshakes in a packet capture
-Ability to understand application flows within a network
-Experience in configuration of Cisco switches and routers
-Experience with Juniper Mist
-Experience in Palo Alto firewalls
-Basic AWS/Azure cloud network knowledge
-Experience in phone system administration
Job Type & Location
This is a Contract position based out of Cedar Rapids, IA.
Pay and Benefits
The pay range for this position is $25.00 - $29.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on May 8, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 101054TS
- Position Id: JP-005981975
- Posted 1 day ago
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