Technical Trainer for Applications (URGENT ROLE)

Greetings!!! 
Welcome to TechProjects! We specialize in IT System integration to help with some of the biggest names in the public sectors around New York state. Our company provides exceptional IT solutions for our clients, while also offering top-notch career opportunities for our employees.
At our firm, we work with a diverse range of clients, from cutting-edge startups to established industry leaders.
If you're a tech professional looking for a challenging and rewarding career, we'd love to hear from you. Our company offers competitive salaries, comprehensive benefits packages, and a range of professional development opportunities. Whether you're a seasoned veteran or just starting out in your career, we have a role that's perfect for you.
Thank you for considering our company as your potential employer. We look forward to hearing from you and discussing the exciting opportunities that await you at our firm.
 
Job Title: Technical Trainer for Applications
Location: Queens, NY (Hybrid - 3 days onsite)
Duration: Long term contract
Working hours: 35hrs/Week 
Skills : 

• Proactively and successfully fulfill the assigned scope of work to develop course content and practical skills exercises or labs for your assigned scope of work.

• Support the rollout of new or updated materials by coordinating logistics for internal/external projects and collecting post-release feedback data.

• Proactively, and in a timely manner, learn and effectively deliver training on your assigned product area, demonstrating and maintaining necessary product knowledge for instruction.

• Deliver engaging and effective training material; register a 4.5 out of 5 average learner satisfaction rating

• Coordinate and execute virtual and onsite customer training sessions and workshops

• Consistently assess the effectiveness of training units and manage continuous improvements to maintain release sync and targeted learner satisfaction

• Maintain related industry and clinical best practices and instructor-led training tools and technologies

• Share your knowledge through knowledge share, support, and mentoring or training peer training specialists

 Qualifications:

• Minimum 3-5 years of experience as a customer Training Specialist

• Excellent written/verbal communications skills and training presentation skills

• Organized and committed to learner success

• Independent learner

• Excellent peer-peer & SME communication

• Ability to work proactively, independently, and as part of a team

• Familiarity with customer training curriculum development

• Familiarity with customer training project management development

• Commitment to continuous learning and professional development

• Solid knowledge of Cornerstone LMS and Azure DevOps is required; familiarity with Articulate Storyline is a plus.

 In this role, you will make an impact in the following ways:

• Accurately forecast training demand to ensure the organization has the right skills at the right time, aligning training plans directly to business and service capability needs.

• Deliver high-quality technical training that strengthens technician and service personnel proficiency in products, systems, policies, and diagnostic tools.

• Develop deep subject-matter expertise through trainthetrainer sessions and keep all training content current, relevant, and aligned with the latest product updates.

• Measure training effectiveness by analyzing participant feedback and field performance to drive improvements in both content and delivery.

• Advance continuous improvement efforts by identifying training gaps, recommending enhancements, and adopting new learning methods or technologies.

• Maintain accurate training records to track technician capability, report progress, and support compliance and readiness metrics.

• Customize and adapt training programs to meet diverse learner needs, regional requirements, and evolving product or service demands.

• Provide ongoing technical support to reinforce learning, ensure proper field application, and elevate overall service quality and customer satisfaction.

 
To be successful in this role you will need the following:

• Act with urgency and enthusiasm, taking on new training needs, shifting priorities, and tough challenges with high energy and a proactive mindset.

• Communicate effectively across audiences by adjusting tone, depth, and format ensuring technicians, leaders, and cross-functional partners clearly understand training content, expectations, and outcomes.

• Drive measurable results by consistently delivering training that improves technician capability, service quality, and field performance, even under pressure.

• Provide a compelling vision for learning, helping learners understand the  why behind training and motivating them to apply new skills confidently on the job.

• Ensure strong accountability, holding yourself and learners responsible for preparation, participation, completion, and application of training.

• Build trust through authenticity, demonstrating honesty, reliability, and technical credibility so learners feel supported, respected, and confident in your guidance.

• Navigate organizational complexity, understanding policies, systems, and stakeholder priorities to coordinate training needs smoothly across teams or locations.

• Plan and align training priorities by forecasting needs, organizing schedules, and ensuring training aligns with broader service capability and business goals.

• Commit to selfdevelopment, continuously building your technical knowledge, facilitation skills, and understanding of new tools, technologies, and learning methods.

• Adapt to different situations and learners, flexing your delivery style in real time whether the group needs more handson practice, simplified explanations, or deeper technical discussion.

• Deliver engaging, effective training that