At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
About the Role
We are seeking an accomplished Principal Cloud Architect to define and execute NICE Systems' enterprise-wide cloud infrastructure strategy. You will serve as the technical authority on cloud architecture and operations, guiding the evolution of our AWS-first infrastructure while maintaining governance, security, and operational excellence. You will collaborate with product and R&D teams to ensure our infrastructure supports mission-critical solutions including CXOne, IEX/WFM, and other enterprise platforms, while setting enterprise standards and mentoring senior technical leaders.
Core Responsibilities
Enterprise Architecture & Strategy
Define and communicate enterprise-wide cloud infrastructure strategy, architectural vision, and multi-year technology roadmap aligned with business objectives
Establish enterprise architectural standards, reference architectures, and design patterns for cloud-based infrastructure
Lead architecture reviews across infrastructure domains; drive architectural excellence and risk mitigation
Cloud Infrastructure Operations & Product Support
Define and oversee global networking strategy: VPC design patterns, transit gateway governance, multi-account network architecture, and hybrid connectivity
Establish compute and container orchestration standards (EC2, ECS, EKS) ensuring operational readiness for product workloads
Establish enterprise Infrastructure-as-Code (IaC) standards and governance using Terraform, CloudFormation, and GitHub
Security, Compliance & DevSecOps
Define enterprise security model and zero-trust architecture; oversee security architecture assessments
Govern identity and access management (IAM) strategies across multi-account AWS and multi-subscription Azure environments
Set enterprise security standards including network security (WAF, Shield, GuardDuty), secrets management, encryption, and audit frameworks
Drive DevSecOps practices and integration of security controls into CI/CD pipelines (GitHub, Jenkins)
Technical Leadership & Mentorship
Mentor Cloud Architects and senior technical leaders; build and develop architectural capability across teams
Provide executive communication and thought leadership on cloud infrastructure strategy and technical roadmap
Required Skills & Experience
Experience & Background
12+ years in technology/cloud architecture; 7+ years specifically in AWS cloud architecture at scale
Extensive hands-on experience designing and implementing mission-critical, high-availability systems in production AWS environments
Proven track record of enterprise architecture leadership, setting standards, and driving adoption across large technical teams
AWS & Cloud Infrastructure
AWS Certified Solutions Architect - Professional (REQUIRED)
AWS Certified Security - Specialty or equivalent (strongly preferred)
Deep expertise in AWS services: ECS, EKS, VPC, Transit Gateway, RDS, DynamoDB, Lambda, IAM, and CloudFormation
Expert-level understanding of multi-account AWS architecture, cross-account access models, and organizational governance
Strong AWS networking knowledge: VPC design, subnetting, routing, Direct Connect, hybrid connectivity, and performance optimization
Container Orchestration & Kubernetes
Expert-level hands-on experience with Kubernetes and AWS EKS at scale in production environments
Kubernetes certification (CKA, CKAD) or equivalent demonstrated expertise
Deep experience with containerization (Docker, container registries, image management) and container security best practices
Infrastructure-as-Code & Automation
Expert-level proficiency in multiple IaC tools: Terraform, CloudFormation, AWS CDK, or equivalent
Demonstrated ability to design and govern enterprise-wide IaC standards, modularity, state management, and version control patterns
Strong scripting and automation capabilities (Python, Bash, or equivalent)
DevOps, CI/CD & Pipeline Architecture
Extensive experience designing and implementing CI/CD pipelines with GitHub (GitHub Actions) and Jenkins
Expertise in DevOps architecture: infrastructure provisioning, deployment automation, and operational workflows
Security, Compliance & DevSecOps
Expert understanding of security architecture, zero-trust principles, and secure-by-design practices
Deep knowledge of AWS security: IAM, encryption (KMS, TDE), secrets management, WAF, Shield, GuardDuty, VPC Flow Logs, CloudTrail
Hands-on experience implementing DevSecOps practices and integrating security into CI/CD pipelines
Soft Skills & Leadership
Exceptional communication skills; ability to translate complex technical concepts for executive stakeholders
Strong mentoring and coaching abilities; proven track record of building high-performing technical teams
Strategic thinking with focus on long-term innovation and business alignment
AI/LLM Platforms & Agentic AI
Deep understanding of LLM integration patterns (RAG, Agents, Tool-use) and Prompt Engineering strategies for enterprise applications
Hands-on experience with agentic AI frameworks and patterns (LangChain, LlamaIndex, Semantic Kernel, AutoGen, or equivalent) at scale
Experience with AWS Bedrock, Claude/Anthropic APIs, or equivalent LLM platforms for enterprise deployments and integration
MLOps/LLMOps foundations including model lifecycle management, CI/CD automation, artifact tracking, and reproducibility standards
Understanding of AI model monitoring, observability, and evaluation frameworks for production LLM workloads and cost optimization
Experience designing and implementing multi-agentic systems and orchestrating complex AI agent interactions with tool integrations and memory management
Nice-to-Have Qualifications
Azure cloud experience and Azure Architect certifications
Experience with contact center, unified communications (UC), or telecommunications platforms
Advanced AWS certifications: DevOps Professional, Machine Learning Specialty
What We Offer
Competitive compensation based on experience and qualifications
Comprehensive benefits package including health, dental, vision, and retirement plans
Professional development and continuous learning opportunities
Opportunity to shape cloud infrastructure strategy at a global enterprise technology leader
Flexible work arrangements and work-life balance
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10115980
- Position Id: 569059302446aaff53512e38a1320b09
- Posted 3 hours ago
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