Job Title: Network Engineer
Location: Raleigh, NC / Onsite
Duration: 12+ Months
• Troubleshoot and resolve network availability and outages specifically WAN related
• Work Service Now trouble tickets and drive to closure.
• Work with the vendors to ensure that tickets are resolved and closed in a timely manner.
• Administer multiple network service requests to vendors providing network services using advanced Telecom Expense Management software.
• Execute the circuit implementation & disconnect lifecycle of assigned orders related to new installs, migrations, and disconnects and coordinate new upgrades and enhancements.
• Support and work with Vendors on the day-to-day activities of the WAN escalations
• Proficient with MS Office Suite, especially Excel and managing emails.
• Work independently with minimal guidance, demonstrating strong ownership and initiative.
• Demonstrate strong organizational, communication and documentation skills.
• Demonstrate strong customer service experience.
• Maintain and improve runbooks, SOPs; share insights and lessons learned with the team.• Experience with
Telecom Expense Management software.
• Experience working with
Cisco and Fortinet.
About IDEXCEL, INC
Idexcel is an IT services organization, with a mission to bring great people and great organizations together. Our diverse client base represents a wide range of industries, including technology, telecom, insurance, healthcare, manufacturing, banking & financial services, food & commodities trading and federal organizations. Our teams of experienced recruiters directly work with client companies seeking exceptional people to help with their business initiatives.
Idexcel, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.
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