The Organizational Change Manager Level 1 will utilize modern organizational change management (OCM) best practices to deliver clear and concise user experiences for a large-scale, enterprise-wide initiative. This role supports a remote work environment and focuses on driving adoption, utilization, and proficiency through structured change strategies, stakeholder engagement, and training delivery.
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Refine, lead, and execute OCM plans enabling faster adoption, greater utilization, and higher proficiency
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Develop and deliver training to multiple impacted groups of users in a hybrid, diverse work environment
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Use metrics to measure adoption and adjust strategies and approach as needed
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Build trust and influence at all levels, including executives, managers, and end-users
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Tailor approaches by stakeholder group and adapt messaging for different audiences
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Create journeys and experiences based on audience or persona
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Coordinate change activities with project timelines
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Identify and escalate risks while managing multiple workstreams
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Communicate status updates, blockers, and priorities to key stakeholders, engaging the appropriate cross-functional teams
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Facilitate discovery with stakeholders
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Conduct readiness assessments, evaluate results, and present findings in a logical and easy-to-understand manner
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Develop actionable and targeted change management plans, including communication plans, sponsor roadmaps, coaching plans, training plans, and resistance management plans
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Implement the Organizational Change Management (OCM) framework to manage the people side of change caused by change and transition
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Present solutions to multiple stakeholders for review and feedback
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Measure progress and behaviors and apply a pivot approach if necessary
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Coordinate, conduct, and measure training deployment and competencies
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Provide direct support and coaching to front-line managers and leaders as they guide their teams through transitions
The client is a large, nationally recognized retail organization operating a complex enterprise environment that supports both corporate and store-level operations at scale. The team is focused on driving enterprise transformation initiatives that span technology, operations, and business processes, with an emphasis on enabling adoption, improving user experience, and supporting frontline and corporate teams through change. This role supports a high-visibility implementation impacting multiple stakeholder groups across the organization, requiring structured change management practices and strong collaboration in a remote work environment.
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