MS Dynamics Lead Consultant

Job Title: MS Dynamics Lead Consultant

Location: Baton Rouge, LA (Remote)

Type: Contract

Role Responsibilities

• Lead the development and enhancement of the Project Operations module using Agile methodologies, ensuring solutions align with business objectives.
• Update and maintain standard operating procedures and protocols for system use and troubleshooting.
• Conduct complex troubleshooting and lead incident resolution related to Dynamics 365 implementations.
• Support the release process for platform and product enhancements, ensuring smooth rollouts to internal clients.
• Gather requirements, develop customer stories, and document processes, ensuring clear communication between technical and business teams.
• Participate in the entire change management lifecycle, from requirement gathering to support post-implementation.
• Ensure system security is in line with Information Security standards.
• Stay abreast of the latest trends and features in MS Dynamics and related technologies, seeking ways to improve business outcomes through innovation.

Requirements:

• Minimum 5+ years of experience
• As a MS Dynamics Operations Developer you will collaborate with functional leaders to assess and define the organization's Dynamics 365 needs, focusing on solution design and deployment.
• Well versed with Support roles, like customer support, technical support, or support staff, involve assisting users or customers with their issues, providing guidance, and ensuring a positive experience.
• 3 years' experience supporting Triage Tickets
• Good knowledge of keeping Runbooks updated
• 5 years' experience with MS Dynamics Experience
• 5 years' experience with Service Now
• 3 years Admin experience and 3 years' configuration experience
• 5 years' experience on SQL Server Integration Services
• 5 years' experience with Azure Data pipelines, Azure Data factory and Azure Lakes
• Minimum 2 years Health insurance experience