Salesforce Solution Architect
Location: Plano, TX
Job Type: Full-Time
Job Overview
We are seeking an experienced Salesforce Solution Architect to lead the architecture, design, and delivery of complex Salesforce initiatives. The ideal candidate will have strong hands-on Salesforce architecture experience, expertise in Salesforce Service Cloud, and a proven track record of managing technical programs and cross-functional teams.
This role requires strong technical acumen, stakeholder management, program leadership, and a process-optimization mindset. The successful candidate will be hands-on in solving technical challenges while driving critical business initiatives from planning through implementation.
Key Responsibilities
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Design and implement scalable Salesforce architecture solutions aligned with business and technical requirements.
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Lead and manage cross-functional technical programs involving multiple inter-related projects.
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Collaborate with business, engineering, architecture, and product teams to design and launch new Salesforce capabilities.
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Break down complex technical challenges into actionable plans and ensure timely delivery.
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Coordinate launch planning and synchronize program milestones across multiple teams and workflows.
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Develop and implement scalable processes, mechanisms, metrics, and KPIs for large-scale programs.
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Influence short-term and long-term product and technical strategy.
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Assess technical and program risks and develop effective mitigation plans.
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Anticipate bottlenecks, resolve roadblocks, and manage issue escalations.
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Balance business requirements, customer needs, and technical constraints when evaluating solutions and trade-offs.
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Manage the intake queue by prioritizing and triaging requests, ensuring work is properly categorized, assigned, tracked, and delivered.
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Drive stakeholder communication, program planning, implementation, and overall delivery.
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Provide technical leadership and guidance throughout the Salesforce project lifecycle.
Required Technical Skills
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Hands-on experience in Salesforce Architecture and solution design.
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Proven experience working on Salesforce implementation projects.
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Strong hands-on experience with Salesforce Service Cloud.
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Experience designing scalable and integrated Salesforce solutions.
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Strong understanding of Salesforce platform capabilities, architecture, and best practices.
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Strong technical program and stakeholder management experience.
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Excellent problem-solving and process-optimization skills.
Required Certifications
Candidates must hold Salesforce certifications in:
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Sales Cloud
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Service Cloud
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Experience Cloud
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Data Cloud
Preferred Skills
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Salesforce (SFDC)
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Technical Program Management
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Cross-functional program leadership
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Stakeholder management
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Risk and issue management
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Process optimization
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Program planning and execution
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Technical strategy and architecture
What You'll Bring
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Strong technical leadership and communication skills.
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Ability to work effectively across business, engineering, architecture, and product teams.
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Strong analytical and problem-solving capabilities.
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Ability to manage multiple priorities and complex, interdependent initiatives.
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A proactive mindset with the ability to anticipate challenges and develop innovative solutions.
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Experience balancing business objectives with technical constraints.
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