Pet Nutrition Technical Support Manager - Remote

Job Description

Pet Nutrition Technical Support Manager - Remote
This is an exempt level position.

Position Summary:
The Pet Nutrition Technical Support Manager is responsible for providing expert guidance and support to ADM pet nutrition customers and internal teams regarding pet formulations and ADM products and services. This role involves offering technical advice (including formulation services), troubleshooting issues, and ensuring product education are effectively communicated to stakeholders. The ideal candidate will have a strong background in animal nutrition, pet food/treats formulation, excellent communication skills, and the ability to manage technical inquiries and projects efficiently. This remote role is ideal for someone who is passionate about pet health and nutrition, enjoys problem-solving, and thrives in a customer-focused environment.

Job Responsibilities:

• Technical Sales Support and Expertise:
  • Partner with account managers in a team-selling approach to provide technical assistance and expert advice to external pet customers regarding ADM products and services
  • Respond to internal and external inquiries related to pet nutrition, industry trends, formulation needs, and ADM ingredients for pet applications
  • Troubleshoot technical issues and resolve concerns related to product performance or customer feedback
  • Responsible for Product Management for specific ADM Pet ingredients including defining, developing, and executing the product strategy. This role serves as the bridge between business, technology, and user experience teams, ensuring alignment and successful product delivery
• Customer Education and Training:
  • Develop and deliver training programs, presentations, and educational materials for internal teams and customers
  • Conduct webinars, workshops, and seminars to promote understanding of pet nutrition and product benefits
  • Stay updated on industry trends and scientific developments to ensure accurate and current information is shared
• Product Development and Application Improvements:
  • Collaborate with ADM research teams to provide insights into customer needs and feedback
  • Assist in the formulation and improvement of pet nutrition products based on market demands and scientific advancements
  • Ensure compliance with regulatory requirements for pet food and supplements
• Relationship Management:
  • Build strong relationships with customers, pet industry stakeholders and internal colleagues and leaders
  • Act as the key point of contact for technical product-related inquiries and support
  • Represent the company at industry events, trade shows, and conferences to promote products and services
• Team Collaboration:
  • Work closely with sales, marketing, and research teams to align technical support strategies with business goals
  • Provide training and guidance to internal staff on technical aspects of pet nutrition products

Required Skills:

• Strong knowledge of pet food formulations, nutritional requirements, and industry regulations
• Excellent communication and interpersonal skills for interacting with a diverse audience
• Ability to explain complex scientific concepts in a clear and accessible manner
• Strong problem-solving skills and attention to detail
• Proficiency in data analysis and reporting tools
• Experience writing and reviewing technical articles for scientific, marketing or trade publications

Education Requirements:

• Ph.D. or M.S. degree in Animal Nutrition, Veterinary Science, Animal Biology, or related field

Required Experience:

• Minimum 5 years of experience in pet nutrition, veterinary support, or a related technical field

Desired Experience:

• Experience in customer service or technical sales support is a plus

Excited about this role but don't think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check.

REF:105330BR

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We're a global leader in human and animal nutrition and the world's premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at ;br>
#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law

Benefits and Perks

Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:

• Physical wellness - medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).
• Financial wellness - flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers' compensation, legal assistance, identity theft protection.
• Mental and social wellness - Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).

Additional benefits include:

• Paid time off including paid holidays.
• Adoption assistance and paid maternity and parental leave.
• Tuition assistance.
• Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.

*Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter.

Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.

If hired, employees will be in an "at-will position" and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

The pay range for this position is expected to be between: