Technical Program Manager - Microsoft Practice

Title: Technical Program Manager - Microsoft Practice

Location: Houston, TX (Hybrid)

Type: Contract

Role Summary:

The Technical Program Manager in Client Microsoft Practice leads multi workstreams enterprise programs across Dynamics 365 CE/CRM, Power Platform, Azure and related CRM/Cloud ecosystems. This role drives Agile delivery, engages senior stakeholders, governs releases, develops talent across global teams, and contributes to practice growth through presales, alliances, and continuous improvement initiatives.

Key Responsibilities:

Delivery & Program Leadership

• Lead Microsoft Dynamics 365 CRM Agile programs, coach teams, establish product oriented delivery models, and influence architecture, roadmap, and cross team strategy.
• Drive discovery and requirement gathering with business stakeholders, product owners, and BAs; ensure proper resource alignment.
• Manage sprint planning, backlog health, resource allocation, estimates/story points, schedules, tasks, and risks.
• Govern SDLC reviews: project/test plans, requirements, InfoSec, code, SIT/UAT; ensure all artifacts meet organizational standards.
• Ensure delivery of all core project documentation: Project Plan, User Stories, Test Assets, Release/Sanity summaries, Support guides, and regular status reports.

Release & Change Management

• Oversee release/deployment activities and compliance with change governance.
• Validate readiness against acceptance criteria - quality, environment, training/support, risk, roll back plans.
• Secure QA, UAT, and Business sign offs; ensure production ready code packages.
• Deliver release collateral: deployment steps, manual steps, sanity results, business communications; ensure knowledge transfer and training completion.

Stakeholder & Client Management

• Manage expectations with clients and internal teams via weekly status, monthly health checks, annual business reviews, and planning workshops.
• Maintain client relationships, identify improvement opportunities, and manage SOW scope and Fieldglass workers.
• Run Customer Satisfaction Surveys and improvement plans.

People & Resource Management

• Lead hiring: workforce planning, sourcing, shortlisting, interviewing, and managing technical panels.
• Manage onboarding, project assignments, resource planning across onshore/nearshore/offshore teams.

Practice Development & Presales

• Monitor trends in Dynamics 365 CE, Salesforce, Seismic, CCB Insight, D&B Hoovers, and related technologies to enhance delivery excellence.
• Support presales - RFPs, proposals, estimations, pitches - and partner closely with business development.
• Serve as a techno functional SME in client/sales discussions.
• Engage Microsoft and Salesforce alliances to support competency development.
• Attend conferences and seminars for networking, capability building, and opportunity identification.

Qualifications:

• 10 15+ years of experience in program/project management within Microsoft Dynamics & Power Platform projects.
• Proven leadership in Agile delivery for Microsoft Dynamics 365 CRM projects
• Strong stakeholder and client facing skills; ability to influence across architecture, product, engineering, and business teams.
• Experience with Jira, Confluence, Azure DevOps, and enterprise delivery tools.
• Bachelor's degree required; advanced degree preferred.
• Certifications such as PMP, SAFe, Scrum, or Microsoft/CRM credentials are a plus.