ServiceNow Scrum Master- Mid-Sr JMT

Description
Job Description
The Digital Modernization Sector has a career opportunity for a Scrum Master supporting the Global Solutions Management - Operations II (GSM-O II) contract at DISA. This contract includes the Operations, Sustainment, Maintenance, Repair, and Defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN) in support of the Defense Information Systems Agency (DISA). It also includes support to other key tasks for DISA, including the transformation of DISA's operational mission through innovation, and support to DISA's mission partners.
Candidate must be able to be on site at Fort Meade, Scott AFB, or Hill AFB daily, and at a minimum, a Secret clearance is required upon the start of employment.
This ServiceNow Scrum Master role requires an experienced Agile Scrum Master to work on a large-scale software and hardware integration effort. The selected candidate will be responsible for facilitating either one large, complex agile team, or several small agile teams as part of a larger Agile Release Train (ART) delivering value to the customer using Scaled Agile Framework (SAFe) as the agile framework. She/he will help educate the teams in Scrum or Kanban to ensure that the agile processes are being followed. She/he will help remove impediments and foster an environment for high-performing team dynamics, continuous flow, and relentless improvement. The selected candidate will work with team members, with other Agile Scrum Masters, and with support personnel to ensure that the team's commitments at the Program Increment (PI) Planning are met. She/he will facilitate horizontal communication across team members to identify any impediments that may prevent team progress while working mitigation plans. The selected candidate will be responsible for sensing, determining, and leading discussions when issues need to be analyzed or triaged, and for making improvements in determining and implementing improvements to processes. Strong attention to detail and focus on task completion is critical.
Primary Responsibilities
Responsible for facilitating self-organizing team(s) to ensure the team is making progress against Program Increment commitments.
Protects the team from scope creep during execution of the PI.
Removes impediments for the team and coordinates with the Release Train Engineer or Project Manager in implementing solutions.
Helps team members communicate, coordinate, and cooperate.
Supports and enforces Scrum process and other rules.
Ensures that the team has a clear understanding of Definition of Done and how to meet it.
Coordinates with other teams on the Agile Release Train (ART) and communicates status to management.
Works with the Product Owner(s) to review and prioritize features.
Leads and facilitates SAFe ceremonies to include backlog grooming, sprint planning, sprint review, demos, sprint retrospectives, and PI planning.
Works with Product Owner(s) to develop User Stories to meet the Feature acceptance criteria.
Maintains and generates information radiators for the teams.
Collects and shares team metrics with the team, determines when new metrics are needed, and develops improvements in metrics.
Coaches' teams on agile and scrum principles with a goal of continuous improvement
Observes team dynamics, recognizes strengths and weaknesses of individual team member's contributions, and coaches the team as a whole driving improvement in productivity.
Creates a fun sharing and learning environment, experimenting with various ideas to improve delivery including pair-programming and cross-functional training.
Promotes teamwork to achieve sprint goals.
Leads teams towards agile maturity.
Open to receiving mentoring from high level Scrum Masters.
Basic Qualifications
Must hold an active DoD Secret clearance.
Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for full time on-site support.
Bachelor's Degree with 4 - 8 years of relevant experience or master's with 2 - 6 years of prior relevant experience. Additional years of work experience in lieu of degree is acceptable.
Ability to work effectively across multidisciplinary teams.
Experience working as a Scrum Master on a software development or other technical team.
Certified Scrum Master (CSM), SAFe Scrum Master (SSM) or similar agile project management certification (PMI-ACP).
Experience using agile project management tools (e.g. Jira)
Excellent written, verbal, and interpersonal communication skills, and time management skills are a must.
Ability to thrive in a fast-paced environment, across diverse systems and groups.
Willingness to further grow and enhance skillset from more high level Scrum Masters throughout each project.
Preferred Qualifications
Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc.
Experience with JIRA, Git and Confluence.
Understanding of ITIL foundation or ITIL certified.
AWS cloud and ServiceNow certifications.
Bachelor's degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline
Experience working with large software systems including hardware integration and test.
Experience working with multi-disciplinary technical development teams.
Experience using SAFe as the agile development methodology.
Experience moving from a legacy application to a new application
Experience-affecting change in organizations working towards agile adoption.
Experience applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality by the team.
Experience using Kanban to improve flow on support teams.
Experience with DevOps/DevSecOps and CI/CD implementation.
Skills
Servicenow, Itsm, Cmdb, Development, Javascript, Scripting, Change management
Top Skills Details
Servicenow,Itsm,Cmdb,Development,Javascript,Scripting,Change management
Additional Skills & Qualifications
Active security clearance required. This candidate needs to have a high level of professionalism as they will be working on an Active Military Base.
Experience Level
Expert Level
Job Type & Location
This is a Contract position based out of Fort Meade, MD.
Pay and Benefits
The pay range for this position is $65.00 - $80.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Fort Meade,MD.
Application Deadline
This position is anticipated to close on Feb 20, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.