Aditi Consulting
Aditi Consulting

Program Manager

Hybrid in New York, NY, US • Posted 2 days ago • Updated 2 days ago
Contract W2
10 Months
Hybrid
$89 - $94/hr
Fitment

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Job Details

Skills

  • PROGRAM MANAGER
  • QUALITY MANAGER
  • OPERATIONS MANAGER
  • QUALITY PROGRAM MANAGER
  • VENDOR MANAGER
  • BPO
  • OUTSOURCING
  • VENDOR MANAGEMENT
  • THIRD PARTY
  • QUALITY ASSURANCE
  • QUALITY FRAMEWORK
  • CALL QUALITY
  • PERFORMANCE METRICS

Summary

Payrate: $89.00 - $94.00/hr.
 
Summary:
You will work through outsourcing partners, regional leads and internal specialist teams in a fast-paced, cross-functional environment. Regional leads own their results; you own an independent, evidence-based view of where quality and product outcomes are falling short, and the recommendations that close the gap. The person who does well here is able to combine intuition, data and domain expertise to deliver results, is comfortable in operational detail, and is able to bring others along without direct authority.
 
Key responsibilities:
  • Quality and product outcomes:
  • Own the quality measurement system for the calls: an automated evaluation that scores close to every recorded call, with a human review loop that keeps it honest, and the standard both hold the operation to
  • Run a monthly quality review across sites and product focuses: how quality is trending, where it is not meeting the bar, and the top three recommendations to adjust globally. Regional leads and partners then own the fix and account for the result
  • Maintain and sharpen the metrics that show whether a call changed what a creator went on to do, simple enough that regional leads and partners manage to them month on month but sophisticated enough to actually deliver the outcomes we care about
  • Analyse and understand what’s happening on our calls to find what drives outcomes, and feed it back into our treatments - scripts, training and the pitch - working with the teams who own them
 
  • Operations, innovation and AI:
  • Bring AI further into the operation, including AI-assisted and AI-native calling, working through vendor, privacy and contracting requirements properly rather than around them
  • Work with engineering and operations on the tooling and processes that reduce manual load on regional leads; accept a workaround with an explicit expiry date, not a permanent one
  • Support the operating rhythm with partners, including performance management of partner delivery against target
  • Take on cross-cutting priorities as they arise, shaped to the strengths of the person in the role
 
Minimum experience:
  • 8+ years in consulting with direct accountability for an operation delivered by a third party, or similar tenure in outsourcing, vendor or programme management
  • A strongly quantitative, analytical approach: able to frame a question, interrogate the answer, and say honestly how much confidence it deserves
  • Experience building quality or measurement frameworks and turning insight into scaled, measurable results
  • A track record of delivering through teams outside your reporting line, across several countries and time zones
  • Comfortable inheriting live work mid-flight, where priorities move and the pace is unrelenting
  • Project/ program management or management consulting
 
Preferred experience:
  • Experience working in a large modern tech business
  • Applied AI or automation in an operational setting
  • Operations tooling, product or programme management in a modern tech business
  • Experience of the creator economy, influencer marketing or digital partnerships
  • Ability / experience vibe coding
 
Pay Transparency: The typical base pay for this role across the U.S. is: $89.00 - $94.00 /hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. 

Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC’s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions.  Calls may be recorded.

Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying “STOP” to :messages or by contacting . 

For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our 
 
#AditiConsulting                              
#26-07239
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10111892
  • Position Id: 26-07239
  • Posted 2 days ago
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