Help Desk/Desktop Support Analyst

Description

Robert Half Technology is looking for a skilled Help Desk/Desktop Support Analyst to join our team in Oak Ridge, Tennessee. This long-term contract position involves providing technical assistance for hardware, software, and network-related issues, ensuring the smooth operation of IT systems. The ideal candidate will excel at troubleshooting, configuring devices, and assisting users with technical challenges. This role is a contract role, 40 hours per week and is fully-on sire at our client's location in Oak Ridge, TN.

Responsibilities:

Diagnose and resolve hardware, software, and network connectivity issues for end-users across multiple locations.

Install, configure, and maintain desktop and laptop computers, printers, and other peripheral devices.

Manage user accounts by creating, modifying, and deleting access as needed.

Provide remote and in-person technical support to address system and application problems.

Ensure devices are protected with up-to-date antivirus and malware software, and remove threats when detected.

Implement software updates and upgrades to minimize disruptions to users.

Assist in setting up technical equipment for meetings, webinars, and other events.

Configure and deploy operating systems to ensure standardization and functionality across devices.

Support network cabling tasks, including installation and maintenance of CAT5/CAT6 cables and patch panels.

Address help desk tickets efficiently, ensuring timely resolution of user inquiries and issues.

Requirements

Proficiency in troubleshooting hardware, software, and network issues.
Experience with Microsoft Windows operating systems, including Windows 10.
Knowledge of Active Directory for user account management.
Ability to work with network printers, multifunction printers, and other printing devices.
Familiarity with basic network troubleshooting and cabling concepts, including CAT5/CAT6.
Strong understanding of application software support and upgrades.
Effective communication skills for assisting users and collaborating with team members.
Ability to prioritize tasks and adapt to changing work demands.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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