Description

Job Brief:

The Opportunity

The Learning Systems Administrator supports the effective operation of the Learning Management System (LMS) by maintaining system expertise, providing technical assistance, and troubleshooting issues. The role interfaces directly with stakeholders and system users and produces automated or customized reports to support learning initiatives. Additionally, the LMS Administrator curates and publishes training content and recommends system and process improvements as needed.

Responsibilities:

A Day in the Life

Attain general understanding of LMS processes and governance to offer general and technical support of the Learning Management System (LMS), and maintain proficiency; this includes general programs and processes, systems, and tools that support said delivery
Document learning processes and procedures
Create, generate, customize, and automate various reports in the Learning Management System on various learning programs initiatives
Communicate and interface directly with stakeholders and system users, both internally and externally
Use the ServiceNow ticketing system to monitor and resolve user requests and issues, ensuring clear documentation and timely response within defined service level agreements (SLAs).
Research, identify, and curate training content for ad hoc self?paced learning requests by locating appropriate resources, providing review access to requestors, and publishing finalized content once approved.
Troubleshoot technical issues related to learning systems and recommend solutions or enhancements to the Learning Systems team for evaluation and implementation.

Requirements:

Qualifications

High School diploma or equivalent required. Bachelor’s degree in business management or related field preferred.
Three (3) years of process and technical administrative support required. Two (2) years of Learning System Management experience required.
Demonstrate behaviors based on Velera values
Ability to learn and master quickly and proficiently complex, technical systems
Excellent active listening skills and ability to communicate effectively in both verbal and written formats
Ability to handle multiple projects, work in a fast-paced environment, and meet deadlines
Ability to build and maintain positive relationships with credit union and Velera staff
Strong organizational skills, time management, and attention to detail required
Ability to exercise initiative, discretion, and independent judgment in making decisions, and interact effectively and positively with all levels of personnel, credit unions, and vendors
Proficiency in word processing and spreadsheet computer software applications; ability to utilize complex software applications and technical databases
Attain general understanding of LMS processes and governance to offer general and technical support of the Learning Management System (LMS), and maintain proficiency; this includes general programs and processes, systems, and tools that
Document learning processes and procedures
Create, generate, customize, and automate various reports in the Learning Management System on various learning programs initiatives
Communicate and interface directly with stakeholders and system users, both internally and externally
Use the ServiceNow ticketing system to monitor and resolve user requests and issues, ensuring clear documentation and timely response within defined service level agreements (SLAs).
Research, identify, and curate training content for ad hoc self?paced learning requests by locating appropriate resources, providing review access to requestors, and publishing finalized content once approved.
Troubleshoot technical issues related to learning systems and recommend solutions or enhancements to the Learning Systems team for evaluation and implementation.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear
Specific vision abilities required by this job include close vision
Assist in the coordination of System releases and upgrades
Assist in the communication and project coordination of Systems
Perform other duties as assigned
Demonstrate behaviors based on Velera values
Ability to learn and master quickly and proficiently complex, technical systems
Excellent active listening skills and ability to communicate effectively in both verbal and written formats
Ability to handle multiple projects, work in a fast-paced environment, and meet deadlines
Ability to build and maintain positive relationships with credit union and Velera staff
Strong organizational skills, time management, and attention to detail required
Ability to exercise initiative, discretion, and independent judgment in making decisions, and interact effectively and positively with all levels of personnel, credit unions, and vendors
Proficiency in word processing and spreadsheet computer software applications; ability to utilize complex software applications and technical databases

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.

Learning Systems Administrator (PT - 6 Weeks)

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