URGENT HIRING||GENESYS AGENTIC AI SME||REMOTE ROLE||

Hi,

Hope you are doing well

I have an urgent opening of Genesys Agentic AI SME at remote role

Position Type: Contract
Location: United States
Onsite Flexibility: 100% Remote

Role - Genesys Agentic AI SME

Required Skills:
Core Platform & Certifications
Genesys Cloud CX Professional Certification
Genesys Cloud AI Digital Bots & Knowledge Certification
Genesys Cloud Developer or Architect Certification
Hands-on experience with:
Genesys Cloud AI Studio (AI Guides, Agentic Virtual Agents, Copilots)
Digital Bots: Development, deployment, testing & optimization
Knowledge Workbench, Optimizer, Portal
Intent Miner / Intent Management
Architect flow integration with bots & AI
Genesys Cloud APIs & platform integrations
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Agentic AI & Generative AI Skills
Agentic AI architectures: Autonomous agents, multi-agent systems, tool-use agents
Prompt engineering & system prompt tuning
RAG pipelines & vector databases
LLM integration: OpenAI GPT, Anthropic Claude, Google Gemini, Hugging Face
AI orchestration, reasoning, anomaly detection & human-in-the-loop escalation
Familiarity with MCP framework (Genesys agentic roles)
Generative AI applications for CX automation
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Programming & Full-Stack Development
Python (AI/ML scripting & backend)
JavaScript / TypeScript (front-end & full-stack)
Go (backend services for Genesys Innovation roles)
Node.js + React.js
RESTful API design & microservices architecture
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Cloud, DevOps & Infrastructure
AWS services: Bedrock, Lambda, ECS, S3, IAM, CloudFormation
Kubernetes & Docker (containerization & orchestration)
CI/CD pipelines, automated testing, Terraform
Cloud-native scalable AI application deployment
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CX / Contact-Center Domain Expertise
Conversational AI / Natural Language Understanding (NLU)
Omnichannel customer journey orchestration
Voice AI & multimodal interfaces
Bot insights, analytics & performance optimization
________________________________________

Additional Keywords
Responsible AI / AI governance & compliance
Full-stack AI application development on Genesys Cloud
Integration of AI agents with Genesys Copilot & routing
Production troubleshooting & optimization of agentic systems

Regards,

Nitin Gupta
Team Lead-Recruitment
ShiftCode Analytics Inc.,
5118 Sylvester loop Tampa,
Florida 33610
Direct:
Email: