Infrastructure Support Specialist

Job Title: Infrastructure Technical Support Specialist Primary Location: Columbia, MD / Rockville, MD Position Type: 6 Month Contract, Right to Hire
Overview
TalentFish is casting a line for a Senior IT Technical Support Specialist. This is a 6 mos. contract with intent to convert to full-time hire. This is an onsite position in Columbia, MD that will transition to Rockville, MD.

The IT Technical Support Specialist will provide onsite technical support and ongoing maintenance for enterprise IT systems and equipment. This role supports workstations, servers, network infrastructure, AV technologies, cloud-based systems, and scientific laboratory environments while partnering closely with IT leadership and infrastructure teams to ensure reliable day-to-day operations and exceptional end-user support.
What You Bring to the Role. (Ideal Experience)

• 5-7+ years of experience in IT Support/Infrastructure within an enterprise organization.
• Advanced experience with Active Directory and/or EntraID administration.
• Strong experience with MS Intune, endpoint management, and MDM solutions.
• Advanced Windows and macOS administration experience.
• Solid understanding of LAN/WAN environments, VPNs, and network troubleshooting.
• Experience supporting Azure, AWS, or Google Cloud platforms.
• Knowledge of cybersecurity best practices, threat detection, and incident response.
• Strong troubleshooting capabilities across hardware, software, peripherals, and enterprise systems.
• Scripting experience with PowerShell, Python, or Bash preferred.
• Experience using ServiceNow or similar enterprise ticketing platforms.
• Ability to support enterprise collaboration tools, AV systems, and digital signage solutions.

What You'll Do. (Skills Used in this Position)

• Collaborate with IT Operations, Infrastructure, and Service Management teams to ensure timely delivery of high-quality IT services.
• Diagnose and resolve hardware, software, and connectivity issues following corporate standards and ITIL best practices.
• Serve as the primary liaison with vendors for hardware repairs, software updates, and support coordination.
• Administer and manage users, groups, endpoint accounts, licenses, and security policies.
• Provide onsite and remote support for scientific laboratories, including integration of instrumentation with data management systems.
• Support workstations, servers, storage systems, and network infrastructure environments.
• Monitor network performance and proactively troubleshoot potential issues alongside infrastructure teams.
• Maintain technical documentation, SOPs, and hardware configuration records.
• Partner with executives and PhD-level scientists on special projects and technical initiatives.
• Participate in after-hours and on-call support rotations as required.

Compensation Information
This role requires authorization to work in the U.S. without current or future visa sponsorship. The expected pay rate for this position is $41 - $53 per hour, depending on experience and qualifications. This role also qualifies for comprehensive benefits such as health insurance and paid time off. TalentFish is committed to pay transparency and equal opportunity. The salary range provided is in compliance with applicable state and federal regulations.
All offers are contingent upon the completion of a background check, which may include but is not limited to reference checks, education verification, employment verification, drug testing, criminal records checks, and any required certifications or compliance requirements based on the end client's background check policies and applicable laws.

TalentFish is an employee-owned company pioneering a new realm in talent acquisition. We are redefining IT staffing by evolving AI, video screening, and our unique platform. TalentFish focuses on providing the best employee, consultant, and client experience possible. At TalentFish we are an Equal Opportunity Employer; we embrace and encourage diversity.