Role Summary
We are seeking a highly experienced Oracle Utilities CC&B Functional Consultant with 15 20 years of overall experience and multiple end-to-end utility transformation and billing implementations.
The candidate will act as a trusted advisor to senior business stakeholders and drive business process transformation, requirements discovery, solution design, and implementation governance for large-scale Oracle Utilities programs.
The role requires extensive experience working with utility business leadership, product owners, customer operations teams, billing teams, metering organizations, and IT leadership to deliver business-aligned Oracle Utilities CC&B solutions.
Must-Have Skills
15 20 years of IT and Utility Industry experience.
Minimum 8+ years of hands-on Oracle Utilities CC&B CCNB functional consulting experience.
Multiple full lifecycle Oracle Utilities CC&B implementations.
Strong expertise in: o Customer Managemen to Account & Person Managemen to Premise & Service Point Management o Meter-to-Cash Processes o Billing & Rate Management o Payments & Collections o Move-In Move-Outo Credit & Collections o Customer Service Operations
Strong utility domain knowledge in: o Electric Utilities o Gas Utilities o Water Utilities
Proven experience leading requirements workshops with senior business stakeholders.
Strong experience in business process redesign and fit-gap analysis.
Experience preparing business requirements, functional specifications, and solution design documentation.
Experience supporting SIT, UAT, Cutover, Go-Live, and Hypercare phases.
Key Responsibilities:
Business Consulting & Stakeholder Management
Engage with senior customer executives, business leaders, and process owners.
Facilitate discovery workshops and requirements gathering sessions.
Drive business process transformation initiatives.
Act as liaison between business teams and implementation teams.
Present solution recommendations to steering committees and leadership teams.
Requirements & Solution Design
Lead end-to-end requirement elicitation and analysis.
Conduct fit-gap assessments against Oracle Utilities CC&B capabilities.
Define future-state business processes and solution architecture.
Develop functional design documents and process flows.
Provide recommendations aligned with Oracle Utilities best practices.
Program Delivery
Drive functional workstreams through all project phases.
Work closely with technical architects, integration teams, testing teams, and PMO.
Support data migration strategy and business validation.
Participate in solution reviews and milestone sign-offs.
Ensure alignment between business objectives and delivered solution.
Testing & Deployment
Define business test scenarios and acceptance criteria.
Support SIT and UAT planning and execution.
Assist in production deployment and hypercare activities.
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