Systems Engineer

There are two positions available: One will be a Linux Specialist and the other a Windows/VMware/etc. Generalist.

Position is hybrid with requirement to travel to the Northeast Region of Pennsylvania at least once a month.

Summary: The Systems Engineer is responsible for the implementation and support of compute-based infrastructure, including public, private and hybrid cloud deployment models to support critical healthcare operations across the organization. This role ensures high availability and performance for clinical systems, patient care services, and administrative functions across the network. The Systems Engineer collaborates with IT teams, vendors, and stakeholders to align server infrastructure with organizational goals and regulatory requirements. This position will be a technology advocate throughout the organization for the effective application of technology to meet business needs and to support business changes and growth. Technology functions include cloud computing, database, storage, data protection, virtualization, hyperconverged infrastructure, server automation, monitoring and application delivery.

Experience: 

1.      Preferred three to five (3 to 5) years of experience in implementing and managing Windows and Open Systems server infrastructure hybrid cloud solutions in an enterprise environment; healthcare experience preferred.

2.      Highly experienced information systems professional with a strong technical background and proven track record of accomplishments in a large, complex multi-level organization.

3.      Strong technical knowledge of VMWare ESX and Microsoft Hyper-V.

4.      Expertise in Microsoft Windows, Linux and AIX operating systems and management.

5.      Familiar with hyperconverged infrastructures such as VxRail.

6.      Familiar with Microsoft Azure Arc, System Center, Admin Center and SCCM. 

7.      Familiar with cloud platforms (e.g., AWS, Azure, Google Cloud).

8.      Experience in infrastructure-as-code (e.g., Terraform, CloudFormation) and containerization (e.g., Docker, Kubernetes). 

9.      Experience in scripting (PowerShell, Python, Bash, etc.)

10.   Familiar with application delivery solutions such as Citrix. 

11.   Experience with storage and data protection replication methodologies. 

12.   Experience with ITSM functionalities such as change control, CMDB and ticketing systems.

13.   Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units.

14.   Demonstrated ability to facilitate evaluation of technologies and achieve consensus on technical standards and solutions among a diverse group of information technology professionals.

15.   Demonstrated commitment to customer service who has provided responsive and effective support, developed solid working relationships with customers, and delivered high quality, value-added services that met/exceeded customer expectations. 

Education: 

1.      Bachelor’s degree in Information Technology, Computer Science, or related field strongly desired or an equivalent combination of education and experience.

Licenses/Certifications:

1.      Preferred certifications include Microsoft Certified: Azure Fundamentals, VCP-DCV, ECSA. 

Essential Functions:

• Responsible for installation and maintenance of server infrastructure along with upgrading/configuration and the life cycle management of hardware. 
• Monitors functions of server infrastructure to ensure acceptable performance.
• Creates and maintains documentation related to server configuration and environments.
• Serves as subject matter expert across server operating systems and solutions (Microsoft Windows Server, Linux, AIX, VMWare ESX, Microsoft Hyper-V) 
• Troubleshoots and resolves server and virtualization incidents. 
• Maintain server patching to address security vulnerabilities.
• Collaborate with cloud compute architect to design and build functional server environments.
• Provide level 2 escalation support and troubleshooting to resolve complex server incidents and tasks. 
• Stay current on cloud and systems engineering trends (e.g., serverless computing, containerization, AI-driven automation) and evaluate their potential to enhance organization operations.
• Ensure systems, applications and data are high availability, backed up and/or replicated to meet disaster and business recovery requirements.
• Implement and enforce security requirements to protect Azure-based systems and data.
• Anticipates and provides solutions for complex problems and issues, recommends upgrades and enhancements.  Rapidly absorbs complex technical and conceptual information to identify issues and implications.  Able to present understandable alternatives to both technical and non-technical individuals at all levels of the organization.
• Monitors industry trends, maintains knowledge of developments in cloud computing, database, storage, data protection, virtualization, hyperconverged infrastructure, server automation, monitoring and application delivery.
• Promotes the use of organization’s PMO methodology and standards to manage IT initiatives.
• Demonstrate commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations. 
• Demonstrates a commitment to excellence in Customer Service with all internal and external customers of the organization.

Performs related duties as assigned and unrelated duties as requested.