IT Manager

Description

Our Client is looking for an experienced IT Manager to lead technology operations for a fast-paced logistics and warehousing organization supporting around-the-clock automotive manufacturing customers in Metro-Detroit, Michigan. This role will guide infrastructure, end-user support, network performance, and security across multiple facilities while building a more consistent and well-documented IT environment. The ideal candidate brings strong technical depth, proven leadership of technical teams, and the ability to introduce structure, accountability, and measurable service delivery.

Responsibilities:

Direct day-to-day IT operations across multiple sites, ensuring reliable infrastructure, responsive support, and stable connectivity for 24/7 business activities.

Lead and develop management-level direct reports overseeing service desk operations, network and systems administration, and security and compliance functions.

Establish clear operating standards for support services, including escalation paths, service levels, performance metrics, and knowledge-sharing practices.

Strengthen enterprise infrastructure by overseeing networking, server administration, identity services, virtualization platforms, Microsoft 365 environments, and backup solutions.

Drive improvements in documentation by creating and maintaining technical standards, runbooks, diagrams, and operational procedures that teams can use effectively.

Partner with leadership on staffing, budgeting, and resource planning to align IT capabilities with business needs across all facilities.

Advance the organization's security posture by guiding remediation efforts, supporting audit responses, and enforcing infrastructure hardening practices.

Identify gaps in current processes and transform reactive support models into structured, scalable IT service delivery.

Oversee major infrastructure and operational improvement initiatives, including service desk enhancements and environment standardization efforts.

You will have three management-level direct reports:

IT Service Desk Manager - leading the Tier 1 and Tier 2 technician group

Network Engineer - leading the Network & Systems Administrator

Security & Compliance Analyst - owning security posture, audit response, and the remediation backlog

Requirements

10+ years of experience in IT infrastructure, networking, and technical support, including at least 4 years leading technical teams.
Demonstrated success managing managers or team leads, with accountability for staffing decisions and budget oversight strongly preferred.
Strong hands-on knowledge of enterprise networking, including routing, switching, VLANs, firewalls, wireless technologies, and related administration.
Experience supporting Windows Server environments, virtualization platforms, Active Directory or Entra ID, Microsoft 365, and backup and recovery technologies.
Proven ability to improve an unstructured or reactive IT environment by introducing process discipline, documentation, and operational controls.
Background building or rebuilding IT service desk functions, including tiered support models, service-level management, metrics, and knowledge management.
Practical understanding of security controls, system hardening, and remediation activities related to audits or security assessments.
Strong technical writing skills with the ability to produce clear standards, procedures, and support documentation.

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