About the Role
We re looking for a motivated IT Help Desk Technician (Tier 1/Tier 2) who is eager to learn, grow, and build a career in IT. This is a great opportunity for someone early in their career or looking to gain hands-on experience supporting users in a fast-paced environment.
You ll be the first point of contact for technical issues, helping employees resolve everyday IT problems while learning from more experienced team members.
What You ll Do
- Provide first-level support for hardware, software, and basic network issues
- Respond to and resolve IT tickets in a timely manner
- Troubleshoot issues related to Windows, laptops/desktops, printers, and mobile devices
- Assist with password resets, account unlocks, and user setup (Active Directory / Office 365)
- Set up and configure new equipment for employees
- Document issues and solutions in the ticketing system
- Escalate more complex issues to Tier 2/3 teams when needed
What We re Looking For
- 0 2+ years of IT support, help desk, or customer service experience
Basic understanding of:
- Windows OS
- Microsoft Office / Office 365
- Strong problem-solving and communication skills
- Customer-focused mindset and patience when helping users
- Willingness to learn new technologies and grow within IT
Nice to Have (Not Required)
- Experience with ticketing tools (ServiceNow, Jira, Zendesk, etc.)
- Active Directory (nice to have, not required)
- Exposure to networking basics (Wi-Fi, VPN, IP concepts)
Never miss an opportunity! Create an alert based on the job you applied for.