IT Support Engineer

Brazil SIte support Responsibilities: provide on-site Level 2 IT support to end users resolving incidents, service requests, and problem tickets assigned to Field Services assignment group - Troubleshoot and resolve issues related to system hardware, application software, and operating systems. Perform endpoint security remediations as assigned by Security - Experience in supporting end user and IT devices, such as Windows desktops & laptops, Apple devices (i.e. MacBooks, iPads, etc.), Chromebox, Printers, Scanners, etc. - Provide hands and feet support for facility infrastructure (network, systems admin, etc.) and on-site event support (i.e. board meetings) - Coordinate with the central IT Service Desk to ensure adherence to SLAs and maintain high levels of customer satisfaction - Perform equipment setup for Moves/Adds/Changes (MAC) - Manage PC refresh and hardware asset lifecycle processes (imaging, configuration, deployment, reclamation), manage IT equipment delivery and IT asset inventory including computers, peripherals, and accessories - Conduct weekly inventory audits and submit stock report - Coordinate with vendors for RMAs and troubleshooting of hardware/software issues Required Skills:- Education: Associate’s or Bachelor’s degree in IT, Computer Science, or related field and/or equivalent work experience - 5+ years experience in IT field services or deskside support - CompTIA A+ certification - Understanding of ITIL framework - Understanding of IT technologies - Experience managing an Infrastructure or customer-facing support (i.e. Desk-side services) - Experience working with technology vendors - Proficient in Microsoft Office tools, including Excel and Powerpoint - Excellent verbal, written and presentation skills - Ability to handle multiple tasks and assignments - Proven ability to thrive in a fast paced, dynamic environment. Nice to Have Skills- ITIL v4 certification - Related infrastructure (network, virtualization) certifications