Job duties of this IT Business Systems Analyst include: Work directly with business users to understand business objectives, gather detailed requirements, and document these into clear requirements. Work directly with business users to define and document user stories, functional requirements, and business goals related to web applications for technical developers. Recommend and implement strategies to enhance website functionality, user experience, and overall performance. Propose and design technical web applications, including website structure, features, and user flows, to meet business needs. Design reports and dashboards to meet business leaders needs. Act as a liaison between application developers, business users, and vendors to analyze, and design new or improved systems functionality. Responsible for creating and executing detailed system test cases to validate that all requirements have been met. Responsible for creating and maintaining system and training documentation. Provide IT production support to business end users by responding to questions, investigating system issues, testing changes/corrections to the system, and providing resolutions for issues.
Minimum Qualifications: Post high school coursework, training, or experience in the analysis of business processes and system requirements, and the creation of business process applications. Preferred Qualifications: Associate or bachelor's degree in information systems, Information Technology, Business, Computer Science or related field. 5+ years working as a business / solutions analyst Experience in full scale web design and development for internal and public facing applications. Understanding of SDLC methodologies. Working with DHHS systems. Knowledge of Clarity, Workfront and JIRA. Proficiency with Microsoft Office (Outlook / Word / Excel / Visio / SharePoint)
Knowledge, Skills, Abilities: Strong interpersonal and analytical skills. Ability to clearly and concisely communicate (written and oral) technical information to non-technical audiences. Strong verbal/written communication, and presentation skills. Experience working directly with various levels of business and technical staff to determine sound technical solutions for business requirements. Effectively communicate with internal and external clients, peers, and management. Self-motivated / self-starter with the ability to work individually Strong organization, planning, problem-solving, and decision-making skills. Ability to multi-task with changing priorities and requirements. Experience in a fast-paced collaborative team environment. The position must be able to perform work assigned with minimal supervision, meeting deadlines for timely completion of concurrent projects.
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