Location: Remote
Employment Type: W2 Contract
Contract Duration: 6-12 months with possible extensions
Travel: Up to 50%
Job Description
The Senior Business Process Consultant will work with customers to understand business requirements, improve processes, and design ServiceNow workflows that support business goals.
The consultant will work closely with technical consultants and customer teams during process design, requirements gathering, workshops, solution planning, testing, and knowledge transfer.
Responsibilities
• Lead business process work for customer engagements and act as the functional solution lead.
• Develop expertise in one or two ServiceNow offerings.
• Gather and analyze business requirements and translate them into configuration needs.
• Write user stories for Agile development.
• Identify opportunities for process improvement and automation.
• Lead customer workshops and support process design discussions.
• Apply ServiceNow knowledge and business process expertise to customer engagements.
• Design workflows using ServiceNow capabilities and recommended practices.
• Help customers create user stories, acceptance criteria, testing plans, and knowledge transfer materials.
• Review and support customer approval of functional requirements and user stories.
• Share useful practices and lessons learned with other consultants.
• Provide feedback that can help improve ServiceNow products and solutions.
• Maintain relevant ServiceNow skills and certifications.
• Coach and support junior Business Process Consultants when needed.
Qualifications
• 8+ years of progressive experience in a professional services organization, or equivalent education and experience.
• Strong ServiceNow business process consulting experience.
• Experience gathering requirements and leading customer workshops.
• Experience translating business requirements into functional requirements and user stories.
• Experience with business process analysis and workflow improvement.
• Experience identifying opportunities for process automation.
• Ability to work independently and manage customer-facing responsibilities.
• Experience resolving complex issues through analysis and problem solving.
• Strong communication and collaboration skills.
• ServiceNow certifications related to relevant workflows are preferred.
• Experience using AI tools to improve workflows, support customer solutions, or assist with business decision-making is preferred.
• Ability to explain AI concepts and platform use cases to technical and business stakeholders.
• Ability to travel up to 50%.
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