IT Support Specialist - One World Observatory [NYC]

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

One World Observatory | Positioned at the top of One World Trade Center, the tallest building in the Western Hemisphere, on levels 100, 101, and 102 - One World Observatory (OWO) provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views - which evoke feelings of the City's signature pride, hope and determination -- including special interactive experiences and dining options, plus a sit-down restaurant.

THE ROLE

The IT, and A/V, Support Specialist is a customer service-focused, flexible, role. Requirement for being successful in this role are solid analytical and problem-solving skills, a proven ability to organize, manage, and complete multiple tasks efficiently, strong verbal and written communication skills, and the ability to work independently. The IT support specialist must be able to interface with internal and external stakeholders equally effectively. The role reports to the Director of IT Operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure pre-opening walk-throughs are completed to ensure all systems are operational prior daily opening of the operation
• Provide technical support for Point of Sales Ticketing and POS hardware/software
• Provide troubleshooting for basic infrastructure problems, escalating to external providers as necessary
• Oversee software maintenance of various POS, AV, and computer applications
• Ensure replacement of defective POS and related hardware
• Ensure inventory of all computer and POS hardware and network devices is maintained and ensure broken equipment is repaired and replaced
• Troubleshoot A/V exhibit related issues, identifying root cause and implementing solutions
• Assist with the setup for special events, including but not limited to video conferencing and general Event audio and video
• Ensure Legends' IT infrastructure is maintained in line with company standards
• Provide timely responses to technical support issues and ensure all details and resolutions are entered into Legends' ticketing system
• Work with outside partners on implementation, maintenance and support of desktop
• Maintain a thorough knowledge of the organization and adhere to all organizational technology standards
• Maintain a high level of system support to end-users at all times
• Responsible for communicating and promoting IT standards and ensure they are followed in their facility
• Ensure good systems documentation is maintained
• Complete other duties-as assigned by management

SUPERVISORY RESPONSIBILITIES

• n/a

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions:

EDUCATION AND/OR EXPERIENCE

• Minimum of 1-3 years of IT-focused experience
• 3+ years of application support experience in an environment with more than 200 users
• BA/BS with relevant work experience preferred
• Excellent knowledge and experience of supporting PC and/or POS system hardware
• Good understanding of networking concepts and troubleshooting including TCP/IP, VLAN's, wireless LANs

SKILLS AND ABILITIES

• Flexibility to be work extended hours and to work before, during and after all events (including late nights, weekends, holidays)
• Performance driven, with outstanding interpersonal skills and a strong working knowledge of the technical requirements outlined above
• Eagerness to work in a rapidly changing, diverse environment and a willingness to accept ownership and responsibility of the IT infrastructure to ensure its 24/7 availability
• Ability to motivate a team to work together in a most efficient manner
• Ability to lift and carry items weighing 10-30 pounds-occasionally 50 pounds
• Sufficient mobility to perform assigned production tasks, to include constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time

COMPENSATION

$26. /Hour and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan.

WORKING CONDITIONS

Location: On Site (One World Observatory, New York City)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.