Technical Support Specialist

job summary:

We are excited to invite applications for a Technical Support Specialist I to join our IT team. This is a fantastic opportunity for someone who loves to solve problems, learn new technologies, and work directly with the creative storytellers, such as radio hosts and TV producers, at the heart of Wisconsin's public service mission.

location: Madison, Wisconsin

job type: Contract

salary: $16 - 20 per hour

work hours: 8am to 5pm

education: High School



responsibilities:

• Assists with the delivery of routine information technology (IT) support services to end users in support of institutional technology operation. May serve as an initial point of contact for customers.
• Assists with basic procurement, installation, configuration, repair, and modification of various technology hardware, software, and associated components under close supervision
• Identifies, troubleshoots, resolves, and/or escalates basic data, network connectivity, client/server processes, and application issues according to established policies and procedures
• Assists with the operational maintenance of technology systems to ensure appropriate integration, compatibility, and functionality according to established user requirements
• Serves as an initial point of contact for individuals and groups providing basic organizational information about technology resources and addressing their needs.

qualifications:

- Demonstrated experience in a customer-facing role with strong active listening skills and a focus on professional, empathetic support.

- Excellent verbal and written communication skills, with the ability to understand user needs and explain basic technical concepts to non-technical users.

- Experience supporting modern computer hardware (desktops, laptops) and operating systems (Windows 10/11, macOS).

- Ability to apply practical, logical troubleshooting to identify, resolve, or escalate basic technical issues

- Demonstrated curiosity and a strong eagerness to learn new skills, technologies, and support procedures.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.