Desktop Support Analyst

Position Overview
We are seeking a customer-focused Desktop Support Analyst to provide technical support and troubleshooting assistance to end users in a professional services environment. The ideal candidate will have experience supporting attorneys, paralegals, and other legal professionals, delivering exceptional customer service while resolving hardware, software, and access-related issues.

Key Responsibilities

• Provide first and second-level technical support for desktops, laptops, mobile devices, printers, and peripheral equipment.
• Diagnose and resolve hardware, software, operating system, and network connectivity issues.
• Manage and prioritize support requests through a ticketing system, ensuring timely resolution and escalation when necessary.
• Perform ticket triage, issue categorization, and adherence to service level agreements (SLAs).
• Administer user accounts within Active Directory, including:
  • Adding and removing users
  • User provisioning and deprovisioning
  • Password resets and account unlocks
  • Security group management
  • Access and permission assignments
• Configure and deploy workstations, software applications, and peripheral devices.
• Support onboarding and offboarding activities for employees.
• Document troubleshooting steps, resolutions, and technical procedures.
• Collaborate with infrastructure and application support teams to resolve complex technical issues.
• Deliver white-glove customer service to attorneys, paralegals, and business professionals in a fast-paced environment.

Required Qualifications

• 2 to 4 years of IT support experience in a Help Desk, Desktop Support, PC Technician, or similar role.
• Hands-on experience working within a ticketing system and managing support queues.
• Strong experience with Active Directory administration, including user management, permissions, and group administration.
• Experience troubleshooting Windows operating systems, Microsoft Office applications, and standard enterprise software.
• Excellent communication and interpersonal skills with a strong customer-service mindset.
• Ability to prioritize multiple requests and work effectively under pressure.
• Experience supporting users in a professional services, legal, or highly client-facing environment is highly preferred.

Preferred Skills

• Experience supporting law firms, attorneys, paralegals, or legal staff.
• Familiarity with Microsoft 365 technologies.
• Knowledge of workstation imaging, software deployment, and endpoint management tools.
• Understanding of basic networking concepts and troubleshooting.

Top Skills

1. 2-4 years of IT Support experience (Help Desk, Desktop Support, or PC Technician).
2. Experience with ticketing systems, ticket triage, and incident management.
3. Active Directory user provisioning, account management, permissions, and group administration.
4. Exceptional customer service and communication skills supporting legal professionals and executive-level users.

Job Type & Location
This is a Contract to Hire position based out of Grand Rapids, MI.
Pay and Benefits
The pay range for this position is $24.00 - $24.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Grand Rapids,MI.
Application Deadline
This position is anticipated to close on Aug 29, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.