Systems Support Engineer

We need IT Support generalists coming from a hybrid (Azure) environment with an Automation/AI mindset as this is a high volume of Tier 1 - Tier 2 issues and gaining operational efficiencies is a must. Also, white glove service with strong communication up through leadership is important.
Description
Sr. Systems Support Engineer

Top Skills - Required
4+ years of strong experience with cloud hosted infrastructure supporting networking and enterprise services (e.g., Azure)
4+ years administering productivity and infrastructure platforms in an enterprise environment, including but not limited to:
o Identity & Access Management (Microsoft Entra ID / Azure AD)
o Networking, VPNs, Firewalls
o Azure subscriptions and resource governance
o File transfer and collaboration platforms
Strong working knowledge of core Microsoft technologies, including:
o Microsoft Entra ID (Azure AD), Group Policy
o Windows Server, Windows Client, IIS
o Azure (VMs, networking, RBAC, monitoring)
o Microsoft 365 (Teams, Outlook, SharePoint)
o Hybrid and on prem integrations
3+ years of experience creating automated operational solutions, including scripting with PowerShell

Secondary Skills - Nice to Haves
Administrative experience with Azure DevOps (organization/project configuration, access models, governance)
Administrative experience with GitHub (Enterprise or Enterprise Cloud)
Atlassian Cloud administration (Jira, Jira Service Management, Confluence)
Linux / open source systems
Source control platforms (Perforce, Git)
Process improvement, documentation, and operational governance
Studio, lab, or development focused environments

Job Description
All engineers are expected to have Azure experience. This team is composed of senior generalists with strengths across Identity/Security, Networking, or Infrastructure.
Responsibilities
Support and troubleshoot escalated Microsoft IT infrastructure issues across networking, systems, and identity platforms.
Design, implement, and support secure development and collaboration infrastructure bridging the Xbox organization with internal and external partners, including:
o Cross tenant Microsoft Entra ID (Azure AD) relationships
o External partner access models (guest vs member)
o Productivity software configuration and VPN connectivity
Provision and configure secure access for game studios, partners, and vendors to Microsoft hosted services.
Engineer and maintain automation first solutions for infrastructure, identity, and service operations.
Act as an escalation point for complex technical issues, driving root cause resolution and long term fixes.
Provide technical guidance, oversight, and escalation support for XGS IT interns who handle initial support requests, including:
o Reviewing troubleshooting approaches
o Supporting escalations
o Helping drive consistent documentation and repeatable processes
Collaborate closely with build pipeline, platform, and services engineering teams on infrastructure and access solutions.
Foster an inclusive and supportive environment that values diverse lived experiences and continuous learning.
Assist with troubleshooting, break fix, and change tasks across an enterprise Windows and Azure infrastructure.

Service Ticket & Request Focus Areas
Service requests primarily focus on the areas below, with scope evolving as platform needs grow:
Identity Management (IAM)
Cross tenant access & external partner enablement
Common vulnerabilities & security remediation
Azure provisioning, security, and subscription governance
Studio LAN and network infrastructure maintenance
Developer resources, environments, and kits
Legacy Active Directory environments
Enterprise software and SaaS platform administration
CI/CD platform support (administrative and governance)
Atlassian Cloud migration and operations
Media ingestion and secure file transfer
Network reliability operations
Backup, restore, and data protection services
Project coordination and operational administration

Technologies
Azure Foundations
Monitoring & triage
Incident/outage and break fix response
Move / Add / Change (MAC)
Tenant and subscription provisioning
Azure Resource Support
Compute: AVD, VMs, VMSS
Identity: Entra ID, B2B, RBAC, PIM
Networking: VPN, Firewall, Bastion, ExpressRoute
Monitoring & logging
Hybrid environments
Identity & Access Management (IAM)
Onboarding / offboarding
Cross tenant access models
Permissions and role management
Audits and migrations
Shared Services
Atlassian Cloud (incident, access, governance)
Secure FTP & media services
Source control platforms (Perforce; GitHub/Azure DevOps preferred experience)
Enterprise SaaS platforms
Infrastructure & Labs
Studio and lab environments
Network and firewall infrastructure
Hardware lifecycle coordination
User & Studio Hardware (Escalation Level)
Device provisioning and lifecycle support
Onboarding / offboarding workflows
Developer and gaming device administration
Lab deployments

Summary
This role is not traditional Tier 1 support. It is a senior, hands on engineering position with responsibility for identity, access, infrastructure, and service ownership, working in partnership with interns and cross functional teams at scale.
Skills
Technical support, Troubleshooting, Customer service, Windows, Active directory, Network support, Network troubleshooting, Azure, IAM, Github, Entra ID, Azure AD
Top Skills Details
Technical support, troubleshooting, customer service, Windows, Active Directory, network support, network troubleshooting, Azure, IAM, Github, Entra ID, Azure AD
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Redmond, WA.
Pay and Benefits
The pay range for this position is $40.00 - $48.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Redmond,WA.
Application Deadline
This position is anticipated to close on May 13, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.