Dynamics 365 AI Developer / Copilot Specialist

Job#: 3042309

Job Description:

12+ Month Contract

Hybrid On-Site Dearborn MI

$60-80/HR

Primary Job Title: Artificial Intelligence Engineer

Secondary Job Title: Dynamics 365 AI Developer / Copilot Specialist

Position Description

Employees in this role are responsible for designing, developing, and implementing intelligent business solutions using Artificial Intelligence, Generative AI, Microsoft Dynamics 365, and Power Platform technologies. The position focuses on building AI-driven applications, conversational agents, automation solutions, and intelligent workflows that improve business processes, customer experiences, and operational efficiency.

The ideal candidate combines strong software engineering skills with hands-on experience in Microsoft Dynamics 365, Copilot Studio, Azure AI services, Large Language Models (LLMs), and AI-powered automation. This role requires the ability to translate complex business requirements into scalable AI solutions while collaborating with technical teams and business stakeholders.

Key Responsibilities

• Analyze business requirements and design AI-powered solutions using machine learning, Generative AI, natural language processing (NLP), conversational AI, and intelligent automation technologies.
• Develop, configure, and deploy custom AI agents and Copilot experiences using Microsoft Copilot Studio and Dynamics 365 Customer Service Omnichannel.
• Build intelligent automation solutions leveraging Microsoft Power Platform, Azure OpenAI Service, Azure Cognitive Services, and external knowledge sources.
• Apply prompt engineering techniques, Retrieval-Augmented Generation (RAG), and knowledge grounding strategies to optimize AI responses and improve user experiences.
• Design AI-driven applications that generate recommendations, extract insights, automate processes, and enhance decision-making.
• Perform experimentation, testing, and optimization of AI models and solutions to improve accuracy, scalability, and business value.
• Integrate Dynamics 365 with Azure services, APIs, knowledge repositories, and enterprise applications to support AI-powered workflows.
• Develop conversational AI solutions, virtual assistants, and intelligent customer service capabilities.
• Configure and customize Microsoft Dynamics 365 including:
  • Forms, tabs, sections, sub-grids, views, dashboards, business process flows, and sitemap navigation.
  • Web Resources, iFrames, Ribbon customizations, and JavaScript enhancements.
  • CRM solutions and application customizations.
• Develop Dynamics 365 customizations using:
  • C#
  • JavaScript / TypeScript
  • XRM Framework
  • OData and Web API integrations
  • Plug-ins
  • Custom workflows
• Develop Model-Driven Apps and Canvas Apps using Microsoft Power Apps.
• Create integrations using:
  • Power Automate
  • Azure Logic Apps
  • Azure Functions
  • REST APIs / Web APIs
• Develop and maintain CRM portals and custom portal solutions.
• Collaborate with PDO teams, architects, developers, product owners, and business stakeholders to deliver technical solutions aligned with business objectives.
• Participate in technical design reviews, code reviews, unit testing, QA activities, and Agile development processes.
• Troubleshoot and resolve application issues, performance challenges, data problems, and production defects.
• Maintain technical documentation, development standards, and application support processes.
• Support software upgrades, platform enhancements, and vendor-recommended updates.
• Continuously evaluate emerging AI technologies and recommend improvements to business processes.

Required Skills

Dynamics 365, AI, and Development Technologies

• 5+ years of hands-on experience with Microsoft Dynamics 365 CRM, including configuration, customization, development, and solution deployment.
• 2+ years of experience with Microsoft Copilot Studio (formerly Power Virtual Agents) and implementing AI/Copilot capabilities within Dynamics 365.
• Strong experience developing applications using:
  • C#
  • ASP.NET
  • JavaScript
  • TypeScript
• Hands-on experience with:
  • Dynamics 365 Plug-in Development
  • Custom Workflows
  • Business Process Flows (BPF)
  • Power Apps (Canvas and Model-Driven Apps)
  • CRM integrations and APIs
• 5+ years of experience using GitHub or Git-based source control systems.
• Experience with Azure DevOps, CI/CD pipelines, and Application Lifecycle Management (ALM).
• Experience designing, developing, testing, and supporting enterprise applications.

Preferred Skills

• Strong understanding of Generative AI concepts, including:
  • Large Language Models (LLMs)
  • Prompt Engineering
  • Retrieval-Augmented Generation (RAG)
  • AI Agents
  • Knowledge-grounded AI assistants
  • AI orchestration frameworks
• Hands-on experience designing and deploying custom AI agents using:
  • Microsoft Copilot Studio
  • Azure OpenAI Service
  • Azure AI Services / Cognitive Services
  • Microsoft AI SDKs
• Experience integrating AI solutions into Microsoft Dynamics 365 and Power Platform environments to:
  • Automate business workflows
  • Improve customer service operations
  • Enhance employee productivity
  • Provide intelligent recommendations and insights
• Experience building enterprise conversational AI solutions, virtual assistants, and Copilot implementations.

Experience Required

Level: Senior Associate

Required Experience: 3-5 years of relevant experience

Additional Experience Preferred

• Experience applying Generative AI technologies to business applications.
• Experience with Azure OpenAI, Azure Cognitive Services, or Microsoft AI technologies.
• Experience building custom AI agents and intelligent automation solutions.
• Experience working within Agile development environments.

Education Required

• Bachelor's Degree in Computer Science, Engineering, Information Technology, Data Science, Artificial Intelligence, or related field.

Work Location

Hybrid Role - 4 days onsite

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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