Tier 1 Technical Support
Stellar Professionals LLC
Dice Job Match Score™
✨ Finding the perfect fit...
Job Details
Skills
- Windows
- Active Directory
- Office 365
- Ticketing
- troubleshooting
Summary
We are seeking a reliable, communication-focused Tier 1 Help Desk Analyst to join our team. This is a 100% phone-based operational role focused on delivering exceptional application support and password resets.
Note: We can teach you the specific IT systems, but you must bring top-tier people skills, patience, and a great telephone manner!
Location: Harrisburg, PA 17104
Work Arrangement: 100% Onsite (Telework every Friday!)
Interview Process: 1-Hour In-Person Interview (Local candidates heavily preferred)
Key Responsibilities
- Provide technical assistance, software support, and advice to end-users via phone.
- Resolve password resets and account lockouts using Active Directory.
- Document, track, and escalate technical issues using ticketing software.
- Walk non-technical users through basic troubleshooting steps with clarity and patience.
Important Skills & Qualifications (Must Have)
To be considered, your resume must clearly show 1+ years of experience in the following areas:
- IT Help Desk / Call Center: At least 1 year of experience handling high-volume phone support.
- Active Directory: Basic administration, including managing user accounts and security groups.
- Office 365 & Windows: Strong skills troubleshooting O365 (permissions, calendar sharing, delegation) within a network environment.
- Ticketing Systems: Practical experience using call tracking and ticketing software.
- Communication: Exceptional verbal and written communication skills with a professional telephone etiquette.
Schedule & Extra Details
- Full-time (40 hours/week).
- Saturday work (8 AM 12 PM) is required only once a quarter (with a 2-week advance notice).
- Includes a comprehensive 3-to-4-week training cycle upon starting.
- Dice Id: 91138038
- Position Id: 2026-11470
- Posted 5 hours ago
Company Info
Stellar Professionals LLC stands out in the industry, offering a distinctive fusion of over 15 years of seasoned Staffing professionals and a vibrant community of over 150,000 LinkedIn followers. Our AGILE Staffing services are tailored to assist businesses in finding the ideal talent for their projects. In contrast, our Client Acquisition Services are focused on securing more public/private sector projects. Our disruptive approach to staffing and business consulting, encapsulated in our motto 'Agility and Excellence,' truly sets us apart. Contact us today to explore how we can transform your business. Stellar Professionals has a proven track record of success, offering comprehensive capabilities and profound industry knowledge to help you tackle your organization's most intricate issues.
Since our establishment, we have consistently broadened our client base, with a burgeoning roster of returning and new clients each year. This steady expansion is a testament to the value and caliber of our services, instilling unwavering confidence in our potential clients. Many remarkable people want to do something significant but different. With over 15 years of experience in the Talent Acquisition and Staffing industry, we found that Staffing agencies spend a lot of money on Business Development and recruitment activities with low ROI. Therefore, we at Stellar Professionals LLC develop an innovative, cost-effective solution to help you build great Business partnerships and increase revenue.
Stellar Professionals LLC is currently accepting resumes for a variety of positions. Please review the database of positions that we are seeking to fill and contact us for additional information about any specific opportunity.
Never miss an opportunity! Create an alert based on the job you applied for.Similar Jobs
It looks like there aren't any Similar Jobs for this job yet.
Search all similar jobs