Candidates for this position must be based in Boston, MA and will be expected to comply with their team's hybrid work schedule requirements of 4 days per week in office. Who We Are Wayfair is a dynamic, cutting-edge technology company operating in the ecommerce space. We're committed to delivering exceptional employee and customer experiences across the globe.
The Collaboration Operations team enables seamless communication, high-quality audio/visual performance, and reliable collaboration technologies in all Wayfair offices. This Level 2 role provides hands-on AV expertise, white glove support for senior leadership, and partnership with cross functional teams including Community Experience, Executive Leadership, and Enterprise Technology. What You'll Do - Provide Level 2 support for conference rooms, event spaces, digital signage, collaboration platforms (Google Meet, Zoom), and Chrome OS/Windows endpoints.
- Deploy, configure, standardize, and maintain AV and collaboration hardware across all Wayfair offices, ensuring a consistent global experience.
- Conduct proactive room sweeps and monitoring to identify and resolve issues before they affect meetings or events.
- Troubleshoot AV hardware, network-connected devices, software configurations, and conferencing issues; coordinate repairs, replacements, and vendor engagements as needed.
- Serve as a trusted technical partner for senior and C-level executives by providing white-glove support for high-visibility meetings and events.
- Work closely with Executive Assistants and Community Experience to plan, prepare, and execute executive-level sessions, including leadership summits, board meetings, and external partner engagements.
- Support live and hybrid events by managing onsite setup, streaming, recording, and real-time troubleshooting across global locations.
- Partner with ET teams, vendors, and business stakeholders to evaluate new AV and collaboration technologies and recommend improvements.
- Create and maintain high-quality documentation including troubleshooting guides, AV workflows, and employee-facing instructions; share knowledge with peers and partner teams.
- Install, mount, and maintain AV hardware such as TVs, cameras, speakers, and projectors using appropriate tools and safe lifting practices.
- Travel occasionally (minimal domestic and international) to support executive meetings or office initiatives.
What You'll Need - Excellent interpersonal and communication skills, with the ability to confidently support senior and C-level leadership.
Strong problem-solving skills and technical curiosity, with the ability to research, evaluate, and implement new solutions. - Ability to work independently on tasks and projects while thriving in a collaborative team environment.
- Proven ability to prioritize and manage multiple requests in a fast-paced, service-oriented environment.
- Experience supporting high-visibility or executive-level meetings and events.
- Experience supporting large, distributed, or multi-site office environments.
- Experience with ticketing systems (ServiceNow preferred).
- Experience with video conferencing platforms such as Google Meet or Zoom.
- Experience with Powershell, GSuite, Google Admin, JAMF, SCCM, or Active Directory.
- Experience with Crestron, Extron, Chrome OS, Windows environments, or collaboration/VC equipment such as Logitech, Crestron, or Poly.
Why You'll Love Wayfair - Time Off:
- Paid Holidays
- Paid Time Off (PTO)
- Paid Sick Days
- Health & Wellness:
- Health & Dental Benefits
- Life Insurance
- Disability Protection (Short Term & Long Term Disability)
- Global Wellbeing: Gym/Fitness discounts
- Mental Health Support (Global Mental Health, Global Wayhealthy Recordings)
- Caregiver Services
- Financial Growth & Security:
- RRSP (Registered Retirement Savings Plan)
- Tuition Reimbursement
- Family Support:
- Parental Leave Top-Up Program
- Global Surrogacy & Adoption Policy
- Professional Development & Recognition:
- Rewards & Recognition
- Global Employee Anniversary Awards
- Paid Volunteer Work
- Unique Perks:
- Employee Discount
- Global Pod Outings
- Work/Life Balance:
- Emphasizing a supportive & flexible work environment that encourages a balance between personal and professional commitments
We are looking forward to your application!
About Wayfair Inc.
Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice ( If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at Assistance for Individuals with DisabilitiesWayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form .
Need Technical Assistance?For more information about applying for a career at wayfair, visit our FAQ page here .
About Wayfair Inc.Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice ( If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at
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