Desktop / IT Support

Description

We are looking for a skilled Desktop Support Analyst to join a growing team in Postville, Iowa! If you like to be busy, this is your next opportunity!! In this role, you will serve as the primary point of contact for IT-related issues through the ticketing system and be the hands, eyes, and feet for their supporting MSP, ensuring smooth operations and resolving technical challenges. The position requires hands-on expertise in managing hardware, software, and network systems to support organizational needs effectively. One will be able to learn and/or apply one's current knowledge and experience! A great place to call home and take ownership in projects! Apply today, call , or email your resume direct to: Shawn M Troy - Technology Practice Director with Robert Half (email information is on LinkedIn).

Responsibilities:

Respond to and resolve IT support tickets related to printing, login issues, screen problems, and other desktop concerns.

Administer and troubleshoot Active Directory (AD), Azure, and Microsoft Office 365 environments.

Configure and maintain Windows desktops and servers, ensuring optimal performance.

Manage backups, perform system reboots, and oversee Hyper-V virtualization tasks.

Implement and maintain security measures, including assigning permissions and monitoring system access.

Support telephony systems and ensure smooth communication setups.

Configure and troubleshoot network devices, including Cisco switches and Fortinet firewalls.

Utilize tools like Entra and Intune to manage device and identity configurations.

Collaborate with the IT Manager and other stakeholders to address ongoing technical needs and improvements.

Conduct routine maintenance and updates on organizational IT systems to ensure reliability.

Requirements

Minimum of 2 years of experience in IT support or desktop support roles.
Proficiency in managing PC desktops, workstations, and associated hardware.
Strong knowledge of Active Directory and Microsoft Windows 10.
Hands-on experience with desktop imaging and software installations.
Familiarity with virtualization technologies, particularly Hyper-V.
Competence in managing SQL Server databases and related tasks.
Expertise in Microsoft Office 365 administration.
Experience with network devices, including switches and Fortinet firewalls.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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