Join a growing organization as a Field Technician in a full-time role covering Las Vegas, NV locations. This position combines field technical support and service desk responsibilities, requiring you to report to the office five days a week and travel to field locations throughout the day. You'll visit community build sites to help set up new locations, installing cable modems, printers, workstations, StarLink satellite internet, and Cradle Points cellular modems while troubleshooting LAN connectivity. The role also includes traditional service desk support covering desktop support, software troubleshooting, internet connectivity, Active Directory, and Azure Office 365 administration. This position requires in-person presence and collaboration at the divisional office and field sites with business professional attire expected.
Why This Role Stands Out
This is an excellent opportunity for a hands-on IT professional who enjoys variety and doesn't want to be stuck behind a desk all day. You'll have the unique combination of field work visiting community build sites and office-based service desk support, giving you diverse technical exposure and keeping your workday dynamic. The role offers autonomy as you travel between locations, managing your own schedule while providing critical support to new site setups and existing operations. You'll gain valuable experience with modern connectivity solutions including StarLink satellite internet and Cradle Points cellular modems, technologies that are increasingly important in remote and emerging locations. The organization covers all mileage costs and you'll track hours from the local office to sites, ensuring fair compensation for travel time. With a consistent Monday through Friday schedule (9-hour workdays with 1-hour lunch), you'll have predictable hours and weekends off. The in-person collaboration at both the office and field sites provides networking opportunities and visibility across the organization, while the business professional environment reflects a mature, established company culture.
Required Skills & Experience
- Experience with field technical support and on-site installations
- Desktop support and troubleshooting capabilities
- Knowledge of networking fundamentals and LAN troubleshooting
- Experience with Active Directory administration
- Familiarity with Azure Office 365 administration and support
- Software troubleshooting and application support experience
- Internet connectivity troubleshooting skills
- Ability to install and configure hardware including workstations, printers, and network equipment
- Strong customer service and communication skills
- Valid driver's license and reliable transportation for field visits
- Ability to lift and move computer equipment
- Professional demeanor and appearance for business professional attire requirements
- Self-motivated with ability to work independently in field environments
- Must be local to Las Vegas, NV area
Desired Skills & Experience
- Experience with ITSM ticketing systems, particularly Halo ITSM
- Familiarity with StarLink satellite internet installation and configuration
- Experience with Cradle Points or similar cellular modems
- Cable modem installation and configuration experience
- Experience supporting community or multi-site environments
- Mobile device management and support
- VPN troubleshooting and configuration
- Windows operating system expertise
- Mac OS support experience
- Printer installation and troubleshooting across multiple models
- Network cable installation and termination
- CompTIA A+ or similar technical certifications
- ITIL Foundation certification
- Microsoft 365 certifications
What You Will Be Doing
Tech Breakdown
- 50% Field Site Support (visiting community build sites, hardware installations, connectivity setup)
- 30% Desktop and Service Desk Support (troubleshooting, software support, user assistance)
- 20% Network and Connectivity (LAN troubleshooting, internet connectivity, modem configuration)
Daily Responsibilities
- 60% Field Work (traveling to sites, installations, on-site troubleshooting)
- 30% Service Desk Support (ticket resolution, remote support, user assistance)
- 10% Administrative Tasks (documentation, ticket updates, coordination)
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