Senior Business Intelligence Analyst - IT Application Support

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Senior Business Intelligence Analyst - IT Application Support

Overview:

You will interface with the Clients IT staff on a regular basis. This requires you to be onsite at client location M-F.

This role provides production support for enterprise applications and databases, focusing on financial and operational reporting. This role ensures system stability, data integrity, and seamless integration across SAP Business By Design, SAP Concur, N4, N4 Billing, OAS, and Microsoft SQL Server/Oracle databases. The analyst monitors system performance, troubleshoot issues, validates data flows, and supports workflows impacting billing, tariffs, demurrage, and guarantees. By maintaining reliable systems and accurate reporting, the analyst enables informed decision-making and efficient business operations.

Key Responsibilities:
Strong analytical and problem-solving skills with attention to detail.
Excellent communication skills and ability to work collaboratively in a team environment.
Monitor system performance using application and infrastructure dashboards, proactively resolving issues.
Manage incidents, service requests, and changes via Jira Service Desk or similar ITSM tools, ensuring accurate documentation.
Create and update technical documentation in Confluence, including runbooks, procedures, and system references.
Administer applications in a Windows Server environment, including service restarts and component troubleshooting.
Perform software upgrades, patches, and maintenance, following vendor guidance and change management procedures.
Support processes involving terminal and line tariffs, demurrage, and guarantees, particularly as they affect billing.
Conduct root cause analysis, log review, and post-incident reporting to improve system stability.
Ensure reliable data flows and integrations across ERP, billing, and reporting systems.

Requirements
Bachelor's Degree required
Should have 5-10 years' experience in SQL, SAP, billing
Should be strong in BI publisher.
Experience in oracle SQL/PL SQL
Experience in writing SQL queries.
Should be able to work on Packages, Functions and Procedures.
Ability to manage client conversations and meetings

Compensation

Estimated Pay Range: 77400.00-90000.00 per year

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.