Supervisory IT Specialist (Plcypln/Custspt)

Summary

The Mid-Shift Supervisor leads Major Incident Management operations during assigned shifts, ensuring rapid response to critical IT outages impacting VA services nationwide. Responsibilities include supervising staff, coordinating technical teams, managing the full incident lifecycle, and maintaining clear communication with stakeholders. The role ensures policy compliance, operational excellence, and continuous improvement to protect mission-critical services for veterans.

Duties

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Major Duties:

The Major Incident Management Mid-Shift Supervisor provides leadership and oversight during assigned shifts to ensure rapid response and resolution of critical IT service outages impacting VA operations nationwide. This role supervises incident management staff, coordinates technical teams, and manages the full incident lifecycle-from detection through recovery-while maintaining clear, timely communication with stakeholders, including senior leadership. The supervisor ensures compliance with VA policies, promotes operational excellence, and drives continuous improvement to safeguard mission-critical services supporting veterans.

• Supervise staff including Shift Leads, Incident Managers, and Incident Coordinators.
• Conduct performance appraisals, set goals, and manage evaluations.
• Develop Individual Development Plans (IDPs) and identify training needs.
• Approve leave and overtime in compliance with policy.
• Lead and integrate Major Incident Management services across OIT and subordinate organizations.
• Manage project planning, prioritization, risk, cost, and resource allocation for incident operations.
• Develop and execute strategic, communication, and operational plans aligned with agency priorities.
• Formulate and implement policies impacting enterprise-wide IT operations.
• Direct technical teams for maintenance and improvement of networks, systems, and databases.
• Assign incident roles, approve communications, and ensure quality of service during major incidents.
• Deliver rapid response and customer support during critical IT outages affecting nationwide operations.
• Oversee incident lifecycle activities: detection, containment, eradication, recovery, and lessons learned.
• Communicate regularly with stakeholders, including SES leadership, through meetings and reports.
• Draft and release incident notifications, after-action reports, and root cause analyses.
• Represent the organization in conferences, seminars, and work/study groups; perform other duties as assigned.

Position Description/PD#: Supervisory IT Specialist (Plcypln/Custspt)/PD18572A

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

Financial Disclosure Report: Not Required

Travel Required: Occasional travel may be required as needed for this position.

Work Schedule: Monday - Thursday; 10PM-8:30AM ET

Compressed/Flexible: As determined by the Agency Policy

Virtual: Not Authorized.

Physical Demands: The work is sedentary. Some work may require walking and standing in conjunction with travel and attendance at meetings and conferences away from the work site. Travel requirement is up to 20% of the time. Some employees may carry light items, such as papers, books, or small parts, or drive a motor vehicle. The work does not require any special physical effort.

Working Conditions: The work area is adequately lighted, heated, and ventilated. The work environment involves every day risks or discomforts that require normal safety precautions. Employee may occasionally be exposed to uncomfortable in such places as research and production facilities.

Requirements

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Conditions of employment

• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959.
• You may be required to serve a probationary period.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/02/2026.

You may qualify based on your experience as described below:

BASIC QUALS:

This standard allows eligibility through meeting either the requirements specified in the section titled Education or the requirements specified in the section titled Experience.

Education: All academic degrees and coursework must be from accredited or pre-accredited institutions

Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

OR

Experience - Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations

AND

Specialized Experience: Experience managing unscheduled service interruptions, including written notifications, resource gathering, telephonic bridge communication, technical research and investigative analysis; Developing IT SOPs, desk references and/or policies; Participating in the planning of strategic goals as they relate to the management of major incidents.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Education must be from an accredited institution recognized by the U.S. Department of Education. For additional information, refer to the U.S. Department of Education web site at ;br>
Submit a copy of your college transcript (unofficial is acceptable) or you may submit a list with all of your courses, grades, semester, year, and credit for the courses.

Foreign Education: Education completed in foreign colleges or universities may be used to meet Federal qualification requirements if you can show that your foreign education is comparable to education received in accredited educational institutions in the United States. For example, specific courses accepted for college-level credit by an accredited U.S. college or university, or foreign education evaluated by an organization recognized for accreditation by the Department of Education as education equivalent to that gained in an accredited U.S. college or university. It is your responsibility to provide such evidence with your application. See Recognition of Foreign Qualifications for more information.

All materials must be submitted by the closing date of the announcement.

Additional information

The Fair Chance to Compete for Jobs Act (or the Act) prohibits the Department of Veterans Affairs (VA) from requesting applicant criminal history record information before extending a conditional or tentative offer of employment. In accordance with 5 U.S.C 9202(c) and 5 C.F.R 920.201 certain positions are exempt from the provisions of the Act. Applicants who believe they have been subjected to a violation of the Act, may submit a written complaint within 30 calendar days of the date of the alleged non-compliance to VA at Applicant written complaints should include the following:

• Administration name: Veterans Benefits Administration (VBA), Veterans Health Administration (VHA), National Cemetery Administration (NCA) or VA Central Office (VACO) (for example, Human Resources Service Center).
• Office name, employee name and contact information or contractor who made contact (if known).
• Date of contact.
• Details regarding the job opportunity announcement applied to, and copies of any documents or other evidence related to the complaint.

Visit Office of the Chief Human Capital Officer (OCHCO) (va.gov) for more information. The Career Transition Assistance Plan (CTAP) and ICTAP provides eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about CTAP/ICTAP eligibility is on OPM's Career Transition Resources website at ;br>
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.