Genesis10 is currently seeking a Technical Support Engineer for a hybrid position (3 days onsite per week) located in Milwaukee, WI or Franklin, WI. This is a contract opportunity.
Compensation: $38.00 - 41.00 per hour, W2, depending on skill and experience level. Summary: As an Associate Support Engineer, you will be directly supporting the field experience as it relates to proprietary digital systems. In addition to being a voice of the user, you will be working directly with a wide variety of field and corporate users, helping to resolve their technical questions and issues and helping them use internal systems to maximize their effectiveness, efficiency, and productivity.
Responsibilities: - Use knowledge of PC, mobile devices, hardware, software configurations, operating systems, and LAN to resolve technical environment issues and provide implementation support to effectively support our customers.
- Provide omni-channel technical support in a fast-paced, high-pressure environment while multi-tasking and/or reprioritizing efforts as needed.
- Perform initial client experience consultation to include applying functional/technical knowledge for problem/issues analysis, use of software tools to assist in developing solutions, and test fixes to resolve first action whenever possible.
- Seek more complex assignments and issue resolution to gain experience in becoming a cross-functional technical subject matter expert.
- Identify process/service improvement ideas with a continuous learning and improvement mindset and partner with more experienced team members to help drive innovation and idea implementation where possible.
- Establish strong interpersonal relationships with internal and external teams.
- Participate in temporary project/support assignments as needed.
- Leverage experience, existing communication channels, and knowledge management to execute processes and resolve issues while exciting and level-setting clients about the technology environment.
Requirements: - Associate or Bachelor's degree in Computer Science, MIS, or related field OR a significant amount of directly related work experience required.
- Minimum of 2 years technical Help Desk experience.
- Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tools.
- Strong analytic skills and ability to solve problems.
- Keen attention to detail including proficiency in clear and understandable ticket documentation.
Desired skills: - Demonstrates strong customer service skills that translate both internally and externally, verbally and in writing at all levels in a succinct yet understandable fashion based on the audience.
- Strong oral and written communication skills, including the ability to quickly build rapport and create a distinctive client experience.
- Initiative and motivation to include willingness to share feedback to drive process improvement.
- Ability to adapt to the changing needs of the business.
- Basic knowledge of Agile Methodologies.
- Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please apply! About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.
Benefits of Working with Genesis10: - Access to hundreds of clients, most of whom have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF, and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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