Technical Support Specialist - CT & N2

Fort Worth, TX, US • Posted 60+ days ago • Updated 17 minutes ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Technical Support
End-user Training
Inspection
Management
Interfaces
Failure Analysis
Reporting
Customer Service
Quality Management
Computer Hardware
Collaboration
ISE
Customer Relationship Management (CRM)
Testing
Mechanics
Assembly
Electrical Engineering
Repair
Schematics
Microsoft Office
Microsoft Outlook
Training
First Aid
EHS
HSE
Communication
Attention To Detail
Business Intelligence
Network
Insurance

Summary

Job Description

Essential Job Responsibilities:

Assist in the development of formal product training infrastructure for internal and external purposes which addresses inspection, maintenance, troubleshooting and operational best practices
Assist, supervise, perform testing, and commissioning of equipment to meet internal and customer requirements.
Assist and coordinate with Service and Engineering teams to resolve operational service issues.
Assist in maintaining good interfaces between local service teams and global engineering teams to ensure 24/7/365 coverage for urgent service on operational issues
Assist in service reporting, failure analysis and investigations, coordination with engineering and reporting to customer Service Quality Management representatives
Assist in Technical Manual production and standardization, Service Bulletins, Information Bulletins.
To keep up to date with relevant technology and with the operation of relevant hardware and software within the Product Line.
All/any other duties where collaboration is required to maximize NOV CAPS/ISE value with customers.
Maintain customer relationships, stay in tune with product feedback and performance through customer's eyes.

Qualification Requirements (Minimum Education and Experience):

High School Diploma or GED required
Valid driver's license
Technical diploma or trade designation as a heavy equipment technician, automotive service technician, rig technician, or millwright an asset.
Experience in the operation, assembly, testing, and design and of oilfield service equipment is an asset.
Must have at least two years' experience or demonstrate equivalent knowledge in hydraulic assembly, troubleshooting, and repair; mechanics; pump and/or valve assembly, disassembly, or repair; electrical control systems operation and diagnosis; and /or oilfield experience in maintenance and repair of NOV CT/N2 or related systems.
Ability to read and interpret drawings, specifications, schematics, and codes.
Ability to work with a diverse group of employees, departments, and customers.
Responsible to follow all applicable company and corporate policies, guiding principles, procedures and programs; including but not limited to the process map, support processes, health, safety and environmental requirements.

Technical Requirements (software or program knowledge needed):

Microsoft Office & Outlook knowledge is required

HSE Requirements (Training and Physical Requirements):

Mix of indoor and outdoor work, possible exposure to dust, fumes, or gases, and changes in temperature and humidity.
Work around or on functioning equipment.
Required to wear steel toe boots, safety glasses, hard hat, and ear protection as needed as per company and customer HSE policies.
May be required to possess valid certifications in first aid, WHIMIS, and H2S or others to visit customer well sites.
HSE Orientation.

Additional Requirements:

Must be customer focused
Must be confident speaking about technical subjects in front of a group of internal/external customers
Excellent intercompany and inter-departmental communication skills are essential
Strong attention to detail

Competitive Benefits: (visit usbenefits.nov.com for more information about our benefits offerings)

401(k) Retirement Plan - NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
Competitive medical plans that cover your entire family (yourself, eligible spouse, and eligible children) as of your first date of hire for as little as $142 per pay period (bi-weekly.)
FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
FREE Basic Life and AD&D insurance (for full-time employees).
All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date).
All regular full-time employees receive up to 11 paid holidays per year.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90887153
Position Id: f8b05821d7e1e9703ebc2ca16257c81f
Posted 30+ days ago

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Technical Support Specialist - CT & N2

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Job Details

Skills

Summary

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