Bethesda, Maryland
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Today
The Help Desk Specialist provides first-contact technical support to end users through phone, email, web-based requests, remote-assistance tools, and in-person support channels within a regulated federal IT environment. The role diagnoses and resolves common hardware, operating-system, application, access, email, peripheral, and connectivity issues across PC and Mac platforms while delivering clear, timely, and customer-focused support. This position creates complete incident and service-reque
Full-time
