jobs in Birmingham, AL, USA

PURPOSE The Help Desk Manager is responsible for leading ibml's Help Desk operations and ensuring timely, professional, and effective support for customers, field service teams, and internal stakeholders. This role owns the day-to-day performance of the Help Desk team, including ticket management, call handling, customer communication, escalation management, staffing coverage, process adherence, and continuous improvement and reports directly to the VP of Service Operations. The Help Desk Mana