jobs in boston, ma, us

Boston, Massachusetts

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Today

Position Overview Responsible for providing Tier II technical support for enterprise virtualization infrastructure, with a focus on VMware technologies (vSphere, ESXi, vCenter, vSAN, NSX). Serves as an escalation point for Tier I Service Desk staff on virtualization-related incidents, performing advanced troubleshooting, root cause analysis, and system maintenance to ensure availability, performance, and stability of the virtual environment. Key Responsibilities Provide Tier II escalation supp

Full-time

Application Systems Analyst

Boston, Massachusetts

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Today

General Summary Supports the design and management of systems over the entire lifecycle from inception to phase-out. Supports internal IT process enhancement, creating scripts to automate internal workflows. Supports routine systems operations and maintenance of infrastructure services. Performs routine tests and documents system issues. Job Responsibilities Installs, configures, tests, and maintains operating systems, applications software, and system management tools. Promotes efficiency of r

Full-time

Test Engineer Lead

Remote

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Today

Responsible for the supervision of a quality assurance (QA) team and the identification, documentation and promotion of QA best practices. Establishes software quality standards for life cycle, documentation, development methods, testing and maintenance. Specifies functional and non-functional software testing requirements. Organizes and conducts audits to include program and CMMI PQA audits. Prepares test metrics and Interim Project Reviews (IPRs). Provides oversight to the Quality Assurance Te

Full-time

Systems Administrator, Lead

Remote

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Today

The Continuity Manager leads the development, implementation, and ongoing enhancement of business continuity (BC) and IT disaster recovery (ITDR) capabilities that ensure critical federal operations can withstand, adapt to, and rapidly recover from disruptions. This role conducts business impact analyses and risk assessments to identify priority services, recovery objectives, dependencies, and resiliency gaps across applications, infrastructure, facilities, and vendor-supported services. Working

Full-time

Service Desk Manager

Remote

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Today

Technical Leadership Manage a team handling complex, multi-system PIV/PKI issues (certificate failures, smart card logon errors, middleware failures, CRL/OCSP issues, workstation trust issues, email signing/encryption problems).Oversee deep-dive investigation of incidents that cannot be resolved by Tier 1/2.Guide root-cause analysis and create remediation plans for recurring identity issues.Provide expert troubleshooting covering Windows, AD/Entra ID, certificate authorities, PKI validation, wor

Full-time

Test Engineer II

Remote

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Today

We are seeking a Test Engineer with a strong background in designing and executing functional, integration, regression, and smoke testing for Pega applications. The ideal candidate brings hands-on experience with UI testing, API testing, Agile delivery, and modern testing frameworks Develop and execute test plans and scripts for functional, regression, performance, and Section 508 testing. Perform regression testing using SOAP UI, including validation of Pega WSDLs and web services.Conduct end-t

Full-time

System Administrator - Junior

Remote

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Today

The Junior System Administrator supports the daily operation and maintenance of enterprise IT systems to ensure availability, performance, and security in a mission-critical environment. The role focuses on hands-on administration of operating systems, user accounts, configurations, and core infrastructure services across remote federal client environments. This junior position builds foundational expertise in system administration, monitoring, patching, backup and recovery, and automation using

Full-time

IT Support Specialist I - Night

Remote

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Today

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support at the operating system-level across pre-defined server and network areas. Responsible for Level 1 basic level troubleshooting. The schedule is overnight Sunday through Thursday 9:30pm to 6:30am central with Frid

Full-time

Test Engineer

Remote

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Today

Participates in the quality assurance (QA) activities of a project which may include test case, requirements and design reviews. Executes test events (test plan, test scripts, schedule management, test report, test event). Documents and debriefs team members on test results. Develops automated test scripts to validate functional, technical, and performance requirements.Work closely with developers, shared services team and product managers to define the automated testing components that will be

Full-time

Root Cause Engineer Mid

Remote

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Today

The Root Cause Engineer (RCA), Mid performs structured root cause analysis for recurring, chronic, or high-impact incidents to identify underlying technical, process, or architectural issues affecting mission-critical federal IT services. This role collects and correlates evidence across logs, traces, metrics, configuration data, and incident records to distinguish underlying causes from symptoms and reconstruct incident timelines. The engineer collaborates with Incident Response, Problem Manage

Full-time

IT Administrator IV/Patch Management Specialist, Senior

Remote

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Today

The Patch Management Specialist, Senior oversees enterprise patch management strategy and execution for desktops, laptops, and remote endpoints in a highly regulated, defense-focused environment. This role defines patch governance, schedules, and standards, aligning remediation activities with security policies, regulatory requirements, and mission needs while minimizing impact to critical services. The specialist leads coordination with security, infrastructure, and end-user support teams, driv

Full-time

Systems Engineer

Remote

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Today

The Customer Support & Billing Operations Specialist plays a key role in supporting daily operational workflows by managing billing related email requests, performing database research, assisting with environment testing, and providing customer support. This position goes beyond traditional call center responsibilities, requiring strong analytical skills, attention to detail, and the ability to work across multiple systems and processes. Maintains end-to-end responsibility for customer's support

Full-time

Desktop Engineer

Remote

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Today

The Disaster Recovery Specialist develops and maintains comprehensive disaster recovery strategies to ensure continuity of IT services supporting mission-critical systems in a highly regulated federal environment. This role leads risk and impact assessments to identify critical applications, infrastructure, and dependencies, defining recovery objectives and strategies that align with organizational resilience goals. The specialist coordinates regular exercises, tests, and plan reviews with IT an

Full-time

Unified Communications Engineer

Remote

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Today

Position Overview The Unified Communications Engineer serves as the senior technical expert for the design, implementation, and sustainment of enterprise voice, video, and collaboration services that support federal mission and business operations. This role monitors and optimizes the organization's telecommunications and unified communications (UC) environment, ensuring high availability, performance, and security while aligning to customer requirements, SLAs, and contract obligations. Key Res

Full-time

Network Administrator, Mid

Remote

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Today

The NOC Network Administrator, Mid maintains and administers servers, core services, and supporting tools within a network operations center to ensure reliable, highly available network and system operations for mission-critical services. The role monitors system and application performance, performs advanced troubleshooting of hardware and software issues, and implements patches and configuration changes using disciplined operational procedures. Operating at a journeyman level, this position ow

Full-time

ServiceNow Platform Administrator

Remote

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Today

The role of a ServiceNow Platform Administrator involves managing and maintaining the ServiceNow platform to ensure its optimal performance and alignment with organizational needs. This includes tasks like system upgrades, user provisioning, reporting, and problem resolution, as well as managing access controls, and user permissions. Tier 1 support of ServiceNow Platform Incidents, identifying issues and further troubleshooting efforts. Collaborate with stakeholders to address system problems .S

Full-time

Systems Administrator

Remote

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Today

The Storage Engineer, Junior supports the operation of enterprise storage systems that serve virtual machines, databases, and file services in a secure government environment. This role assists senior engineers with provisioning, monitoring, and troubleshooting SAN and NAS resources. The engineer performs routine health checks, capacity reviews, and documentation updates to keep storage inventories accurate and auditable and participates in incident response under guidance. Key Responsibilities

Full-time

PKI Engineer, Mid

Remote

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Today

The PKI Engineer, Mid designs, implements, and maintains enterprise public key infrastructure services that underpin secure authentication, encryption, and digital signatures for mission-critical systems. The role owns certificate lifecycle management processes, ensuring robust issuance, renewal, revocation, and automation patterns for user, device, application, and service identities. Working in a federal IT environment, this position integrates PKI capabilities with identity platforms, network

Full-time

Middleware Engineer

Remote

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Today

The Middleware Engineer, Junior assists in provisioning, configuring, and administering middleware platforms that connect applications and databases in complex enterprise environments. This role supports day-to-day operations by monitoring middleware components, performing routine maintenance, and helping troubleshoot incidents that affect mission-critical integrations. The engineer contributes to patching, upgrades, and migrations of middleware software under the guidance of senior engineers, w

Full-time

SharePoint Admin / Web Services Engineer

Remote

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Today

Position Overview The role maintains SharePoint farms, site collections, and supporting web services to ensure availability, performance, and security for distributed users in a federal IT environment. Working closely with stakeholders, the web services engineer develops solutions such as workflows, custom pages, and integrations that streamline content management and collaboration. Mapped to the IT Administrator standard job, this position also contributes deep Microsoft platform expertise acr

Full-time

jobs in Boston, MA, USA