jobs in Boston, MA, USA

JOB DESCRIPTION:- Incident and Reporting Manager Incident and Reporting ManagerWe are seeking an experienced Incident and Reporting Manager to lead IT Service Management (ITSM) reporting, major incident coordination, and continuous service improvement initiatives. This role is responsible for analyzing service performance, managing KPIs and SLAs, developing operational reports and dashboards, and driving process improvements across IT support functions. The successful candidate will serve as th