jobs in Cincinnati, OH, USA

Job Title: IT|Cloud Infrastructure - Lead I - Cloud Infrastructure Services Job Description: Expectations from this role: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates 7) Update SOP with updated troubleshooting instructions and process changes 8) Mentor new team members in understanding customer infrastructure and processes 9) Perform alert analysis for driving