Harrisburg, Pennsylvania
•
5d ago
HELPDESK ANALYST HARRISBURG,PA HYBRID Key Responsibilities Issue Diagnosis & Resolution: Receive user inquiries and accurately determine if issues stem from hardware (e.g., modems, printers, cables) or software applications. Guide users step-by-step through standard problem-solving procedures. Ticketing & Escalation: Log all interactions into the tracking system. Utilize reference manuals, technical databases, and team collaboration to find solutions, and escalate complex tickets to Tier 2 st
Easy Apply
Contract
Depends on Experience