jobs in Hoboken, NJ, USA

2 results (0 new)

Hoboken, New Jersey

•

Today

Job Description Global Manager, IT Employee Services The Global Manager, IT Employee Services leads our worldwide employee technology support organization, overseeing the 24/7 Global Service Desk (Tier 1), three regional Tech Support teams (EMEA/IL, Americas, and APAC) and the Mobile Team. This leadership role owns all employee support channels, including chat, portal, onsite, and remote services, while driving exceptional employee experiences and operational excellence. The position is respon

Full-time

Sr. Director of Customer Support, Americas | Cloud & On-Premise

Hoboken, New Jersey

•

Today

Job Description Senior Director of Customer Support, Americas | Cloud & On-Premise Lead a large, multi-disciplinary Customer Support organization responsible for the full SaaS product portfolio across On-Premise and Cloud environments. This role oversees Tier 2-3 engineering teams, a group of Technical Account Managers, and offshore support operations, totaling approximately 60 support professionals across multiple global sites. Senior Director of Customer Support, Americas | Role & Responsibi

Full-time