Hybrid in Houston, Texas
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2d ago
Business Analyst - Contact center - Genesys Houston TX Hybrid Key Responsibilities Contact Center & AI Transformation Lead business analysis activities for Genesys Cloud migrations and contact center modernization initiatives.Define and document business requirements for Genesys AI capabilities, including:Agent AssistAutomated Post-Call Work (ACW) SummarizationAI-Driven Quality Management and Post-Interaction AnalysisIntelligent Routing and Workforce Optimization capabilitiesPartner with busines
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