Hybrid in Irvine, California
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Today
Provides level 3 support for user issues that level 1 and level 2 cannot handle.Configures the Interactive Voice Response (IVR).Contact center, Genesys Cloud, Genesys Interactive Intelligence, Auto Dialer, IVR, and/or VoIPIntermediate knowledge of networking protocols including DNS, DHCP, VPNs, WAN/LAN TCP/IP.Day To Day Responsibility: - Provide telephony support for contact center operations. - Manage operations of Windows server environment including backup, virus protection, and remote offic
Easy Apply
Contract
Depends on Experience