Miami, Florida
•
Today
Job description: Genesys Manager / Analyst - 2-5 years of Genesys Command Center and operational execution expertise with Genesys Cloud CCaaS. Expertise in building metrics and data analytics dashboards, IVR development, skills-based routing agent profiles as well as documentation to train operational staff to take this over. Further experience is needed in Workforce optimization - workforce management and quality assurance.
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Depends on Experience