jobs in needham, ma, us

Needham, Massachusetts

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Today

Job Title: L1- End User Services Technician Location:Needham, MA (Onsite day 1) Duration: 12+ Months Job Description : Serve as the first point of contact for IT incidents and service requests; categorize, prioritize, and track tickets to SLA in Jira Service Management; follow process consistently and uphold ticket quality standards on every interaction. Troubleshoot WiFi/network connectivity issues and diagnose computer performance problems (slow boot, high CPU/RAM, disk health) Create and m

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Contract

18 - 19

L1- End User Services Technician

Hybrid in Needham, Massachusetts

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Today

ServeasthefirstpointofcontactforITincidentsandservicerequests;categorize,prioritize,andtrackticketstoSLAinJiraServiceManagement;followprocessconsistentlyandupholdticketqualitystandardsoneveryinteraction. TroubleshootWiFi/networkconnectivityissuesanddiagnosecomputerperformanceproblems(slowboot,highCPU/RAM,diskhealth)CreateandmanageuseraccountsinAdaxes;unlockaccounts,resetWindowsandmacOSpasswords,andenrollorresetMFAforneworreplacementdevicesTroubleshootmailboxissues(connectivity,missingmail,send-a

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Contract

18 - 19

Healthcare Quality Assurance Automation Lead

Remote

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10d ago

Job Title: Healthcare Quality Assurance Automation Lead Location:Remote Duration: Fulltime Job Description : Key Points: 1. We need a hands-on QA Lead with a consulting background. 2. Healthcare experience should be strong. 3. TOSCA experience is a must Healthcare payer domain skills Lines of business. Medicaid, Medicare Advantage, Duals/MMP, TRICARE, and Marketplace each with its own eligibility, submission, and reconciliation rules. Medicaid depth matters most for this client.Facets. The cor

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Full-time

Depends on Experience

jobs in Needham, MA, USA