Phoenix, Arizona
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Today
Position: Senior Contact Centre Transformation Architect / Contact Centre Champion. Location: Phoenix, AZ preferred (Onsite) or USA anywhere Duration: 6-12 Months Role Summary CVS is seeking a senior Contact Center Transformation Architect to lead its HR Contact Center modernization initiative. The consultant will partner with CVS SMEs, support platform/vendor selection, define the transformation roadmap, and drive Voice AI adoption and contact center optimization initiatives. Key Responsibili
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70 - 80