Richmond, Virginia
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Today
Job Role: ITSM Process Consultant Location: Richmond, VA Job Description: Roles & Responsibilities ITSM Process Design & Implementation Define, design, and implement ITSM processes such as Incident, Problem, Change, Request, Service Catalog, CMDB, Knowledge, Release, and Asset Management. Develop process models, workflows, RACI matrices, and standard operating procedures (SOPs). Ensure alignment with ITIL v3/v4 best practices and organizational objectives. Process Assessment & Optimization Condu
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Full-time
$100,000 - $140,000
