jobs in Rockville, MD, USA

Role: Service Desk Functional Manager Location: Rockville, MD (Hybrid 2 days/week) Duration: 6+ month with possible extension Position Summary The Service Desk Functional Manager is responsible for leading the day-to-day operations of a high-volume enterprise service desk supporting a diverse user community across multiple business-critical applications and services. This role oversees customer support operations, including phone and email intake, ticket triage, issue resolution, escalation ma